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Update on services offered

For all of our locations

All our services are available again. Enjoy our enchanting sites, the thermal experience (including saunas and steam baths), our indoor and outdoor relaxation areas as well as our dining rooms and terraces. Massage therapy and beauty treatments also remain available.

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General questions

  • What are your opening hours?

    Nuns’ Island

    Open every day, from 9 a.m. to 10 p.m.

    Full reopening: All facilities are open, including the dining room and all indoor and outdoor areas.


    Mont-Saint-Hilaire

    Open every day, from 9 a.m. to 10 p.m.

    Full reopening: All facilities are open, including the dining room and all indoor and outdoor areas.


    Sherbrooke

    Monday to Thursday from 10 a.m. to 10 p.m.

    Friday to Sunday from 9 a.m. to 10 p.m.

    Massages and treatments available from 9 a.m.

    Full reopening: All facilities are open, including the dining room and all indoor and outdoor areas.


    Old Quebec

    Open every day, from 9 a.m. to 10 p.m.

    Please note that dining availability will be restricted after 5 p.m. Sunday through Wednesday and after 7 p.m. Thursday through Saturday. Please ask at the front desk upon arrival for more details.

    Full reopening: All facilities are open, including the dining room and all indoor and outdoor areas.

  • What methods of payment are accepted?

    Online

    We only accept payments by credit card.

    On site

    We accept payments by debit, credit and gift card.

  • What are the dates of the high season?

    Summertime

    AUGUST 1 TO 31, 2021

    Holiday season

    DECEMBER 20, 2021 TO JANUARY 9, 2022

    School break

    FEBRUARY 26 TO MARCH 6, 2022

  • What do I need to bring for my spa visit?

    If you are coming to enjoy the thermal experience, you will need a bathing suit and beach sandals to travel around the site. Whether you come for a treatment or for the thermal experience, we recommend that you bring a bottle of water already filled, as our water fountains are currently closed, as well as a mask, which you will have to wear at all times inside.

  • Do gift cards have an expiry date?

    No, gift cards do not have an expiry date. If the one you have in your possession gives access to services that are not currently offered, you can wait and take advantage of it at a later time, or use its monetary value immediately, which can be used for any service.

  • Is parking available?

    Yes, we have free parking.

  • Is there a place where I can park my bike?

    Yes, each facility has a bike rack.

  • What are the accesses for people with reduced mobility?

    Depending on our locations and facilities, access for people with reduced mobility may vary. We advise you to contact our customer service department for details of access and restrictions.

Covid-19

  • Are the facilities, treatments and massages offered at Strøm available again?

    For all our locations, all facilities and services are available again, including the thermal experience, dining rooms and terraces, saunas and steam baths, indoor relaxation rooms as well as massage therapy and beauty treatments.

  • Do I need to make a reservation to enjoy the facilities?

    We recommend that you reserve your treatment or massage in advance to ensure availability by contacting customer service at 1-877-761-2772. By reserving a treatment or massage, you will be able to add a priority access for the thermal experience.

    If you wish to enjoy the thermal experience only, you may make an online reservation for a specific date and time of arrival at least 24 hours in advance, or you may arrive at the spa at a time of your choosing without a reservation. You will have access to the facilities on a first-come, first-served basis, subject to maximum capacity.

  • Have your accommodation capacities been revised for site access?

    The capacity of each of our locations has been revised to allow for social distancing. Maximum capacities are also indicated at the entrance of each facility and must be respected by our clients.

  • What are your current group policies?

    We ask our clients to respect the quietness of the site and all the sanitary measures in place, including social distancing with people who are not part of the same family bubble.

  • What are the main measures in place to ensure health and customer safety?

    Strøm Nordic Spa is committed to respecting and enforcing all the measures and instructions issued by the Institut national de santé publique du Québec which are integrated into our response plan for Covid-19.

    More specifically, these measures target five key areas:

    • Site improvement measures
    • Adherence to physical distancing measures
    • Implementation and application of strict hygiene measures
    • Application of respiratory etiquette
    • Provision of protective equipment
  • What specific measures are applied for Strøm's employees and massage therapists?

    Employees and massage therapists must complete a daily risk assessment questionnaire for Covid-19 and must follow isolation protocols, if applicable, as recommended by public health and CNESST.

    All employees in contact with the clientele must wear a mask at all times. Our employees and massage therapists providing care wear masks and eye protection.

    Our employees follow a strict handwashing protocol; for employees providing care, hands are washed before and after each treatment.

  • Is it possible to come directly to the spa to get a massage or a treatment the same day?

    We recommend that you reserve your treatment or massage in advance to ensure availability by contacting customer service at 1-877-761-2772. If possible, we will be happy to accommodate same-day reservation requests on site, but we cannot guarantee availability.

  • What should I do if I have symptoms or if I may have been exposed to Covid-19 and have already booked a treatment or massage?

    If you are experiencing symptoms or are likely to have been exposed to Covid-19, we ask that you reschedule your reservation, at no charge, at a later time, for the health and safety of all and in accordance with public health recommendations. You may call customer service at 1-877-761-2772 to reschedule your appointment.

  • We haven't answered all your questions?

    Please do not hesitate to contact us.

    Please refer to the Public Health Agency of Canada website for the latest information and advice on Covid-19.

Thermal experience

  • Do I need to make a reservation to enjoy the facilities?

    We recommend that you reserve your treatment or massage in advance to ensure availability by contacting customer service at 1-877-761-2772. By reserving a treatment or massage, you will be able to add a priority access for the thermal experience.

    If you wish to enjoy the thermal experience only, you may make an online reservation for a specific date and time of arrival at least 24 hours in advance, or you may arrive at the spa at a time of your choosing without a reservation. You will have access to the facilities on a first-come, first-served basis, subject to maximum capacity.

  • Is the thermal experience currently available?

    For all our locations, all facilities and services are once again available. You can enjoy the full thermal experience, including saunas, steam baths and indoor relaxation rooms.

  • What are the facilities at each location?

    On Nuns’ Island: 1 eucalyptus steam bath; 2 Finnish saunas; 2 hot baths; 2 cold baths; 3 indoor relaxation rooms, outdoor relaxation areas.

    In Mont-Saint-Hilaire: 2 eucalyptus steam baths; 2 Finnish saunas; 2 hot baths; 3 cold baths; 1 temperate pool; 4 indoor relaxation rooms, outdoor relaxation areas.

    In Sherbrooke: 1 Finnish sauna; 1 eucalyptus steam bath; 2 hot baths; 2 cold baths; 3 indoor relaxation rooms, outdoor relaxation areas.

    In Old Quebec: 2 Finnish saunas; 2 eucalyptus steam baths; 3 hot baths; 3 cold baths; 4 indoor relaxation rooms; 1 flotation bath; 1 temperate pool (infinite pool); 1 lazy river (Strøm River); outdoor relaxation areas.

  • Is it possible to talk on the site?

    We ask for silence in the baths, facilities and relaxation areas. However, it is possible to speak quietly in the restaurant.

  • Is there a time limit to enjoy the thermal experience?

    There is no time limit to enjoy the thermal experience.

  • Are showers mandatory?

    A passage through the locker rooms and taking a shower is mandatory prior to the thermal experience.

  • When I am enjoying the spa experience, can I leave the spa and then return later in the day to continue enjoying the facilities?

    It is not possible to leave the Strøm and return to continue enjoying the facilities.

  • What is the minimum age to be able to enjoy the thermal experience?

    The minimal age is 16.

  • Is it possible to have access to a wifi network in your facilities?

    In order to promote relaxation, no wifi network is available for our customers.

  • Can a pregnant woman have access to your facilities?

    It is not recommended for pregnant women to enjoy the thermal experience. However, some of our facilities may be suitable for them, such as the relaxation and restaurant areas, the flotation bath in Old Quebec and the temperate bath (the pool) at Strøm Mont-Saint-Hilaire. That is why pregnant women who are not taking advantage of the baths can still enjoy the Strøm’s facilities at a reduced price. We recommend that they discuss this with their doctor beforehand.

Massages and beauty treatments

  • How far in advance do I need to arrive before a massage or treatment?

    You should arrive 30 minutes before the treatment, as the new procedures require a little more time than usual.

  • How far in advance should I make a reservation for a massage or treatment?

    The earlier the better! We advise you to book a week in advance to give you the best chance to get the time slot you want. However, if you wish to come to the spa on the same day for a treatment, it is always best to call ahead to make sure there is space available.

  • Are all treatments and massages currently available?

    Some types of massages (hot stones and 4 hands) are currently unavailable, but we will be updating our website when it changes. You can call our customer service at 1-888-914-7524 for more information.

  • Do your massage therapists offer insurance receipts?

    Yes, it is possible to get an insurance receipt from your massage therapist.

  • What are the contraindications for massage therapy and beauty treatments?

    Massage therapy is not recommended for people with heart problems, hypertension, respiratory problems, angina or diabetes. For any other medical problem, make sure to get your doctor’s approval before booking. As for beauty treatments, some of our treatments use allergenic ingredients that may not be suitable for all skin types or for pregnant women. For more information regarding specific ingredients, you can ask our customer service department at 1-844-601-8933.

  • Can a pregnant woman receive a massage or a beauty treatment?
    Aimed at relieving muscle tension, this massage is performed with an adjustable body cushion, which allows the pregnant woman to lie on her stomach without feeling pressure.  
    As for beauty treatments, you can ask our customer service department to ensure that the treatment you are interested in does not use ingredients that are prohibited during pregnancy, such as essential oils.
  • What is the cancellation policy for a massage or treatment?
    A credit card number will be requested at the time of reservation for security reasons. Cancellation or modification within 48 hours of your appointment will result in a 50% charge on the credit card. Within 24 hours, a cancellation or modification will result in the full price being charged to the credit card. To cancel, please call the following number: 1-844-601-8933.
     
    If you are experiencing symptoms or are likely to have been exposed to the Covid-19, we ask that you postpone your reservation, at no charge, to a later time, for the health and safety of all and in accordance with public health recommendations. You may call customer service at 1-844-601-8933 to change your appointment.

Restaurant

  • Can restaurants adapt in case of allergy, intolerance or food preference?

    Our menus reflect Strøm’s wellness and inclusive philosophy. We offer nut-free, gluten-free, lactose-free, vegetarian and vegan options, all clearly identified on the menu. If you have any allergies or other requests, please do not hesitate to ask your waiter. We are always happy to accommodate our customers’ needs as best we can.

  • What are the restrictions regarding access to the restaurants?

    Our dining rooms and terraces are open again for all our locations. Please note that the Skärgården, Mont-Saint-Hilaire’s summer kitchen, will be open on weekends as of July 2. However, you can enjoy the main terrace as of now.