Frequently asked questions
What are your opening hours?
Open every day from 10 am to 10 pm.
Massages and treatments offered from 9:45 am.
Open every day from 9 am to 10 pm.
Open every day from 10 am to 10 pm.
Massages and treatments offered from 9:45 am.
Monday to Thursday: 10 am to 10 pm
Friday to Sunday: 9 am to 10 pm
What methods of payment are accepted?
At this time, we only accept payment by debit, credit or gift card.
What are the dates of the high season?
DECEMBER 19, 2020 TO JANUARY 10, 2021
FEBRUARY 27 TO MARCH 7, 2021
AUGUST 1 TO 31, 2021
What should I bring for my visit to the spa?
If you are coming to enjoy the thermal experience, a bathing suit and beach sandals to move around the site will be required. In all cases, whether it is for a treatment or for the thermal experience, we advise you to bring a bottle of water already filled, as our water fountains are currently closed, as well as a mask, which you will have to wear for the entire duration of the treatment (except for face treatments) and when moving around in the indoor areas.
Do gift cards have an expiry date?
No, gift cards do not have an expiry date. If the one you have in your possession gives access to services that are not currently offered, you can wait and take advantage of it at a later time, or use its monetary value immediately, which can be used for any service.
Is parking available?
Yes, we have free parking.
Is there a place where I can park my bike?
Yes, each facility has a bike rack.
What are the accesses for people with reduced mobility?
Depending on our locations and facilities, access for people with reduced mobility may vary. We advise you to contact our customer service department for details of access and restrictions.
Are the rates the same as before the pandemic?
Despite the additional costs involved in adding security measures to our operations, the rates currently in effect are the same as before the pandemic.
Are all the facilities related to the thermal experience currently accessible?
It is now possible for you to take advantage of our indoor and outdoor facilities for the thermal experience such as hot and cold baths, pools, relaxation rooms, saunas and steam baths.
Are the facilities, treatments and massages offered at Strøm available again?
As part of our complete reopening, we are pleased to welcome you in all our establishments. All measures have been put in place in order to offer you a relaxing environment that is safe and respectful of public health guidelines. We are thus able to offer once again our various services such as:
- Thermal experience, including indoor and outdoor spaces (saunas and steam baths included);
- Massage therapy and beauty treatments.
What are the main measures in place to ensure health and customer safety?
Strøm Nordic Spa is committed to respecting and enforcing all the measures and instructions issued by the Institut national de santé publique du Québec which are integrated into our response plan for Covid-19.
More specifically, these measures target five key areas:
- Site improvement measures
- Adherence to physical distancing measures
- Implementation and application of strict hygiene measures
- Application of respiratory etiquette
- Provision of protective equipment
What specific measures are applied for Strøm's employees and massage therapists?
Employees and massage therapists must complete a daily risk assessment questionnaire for Covid-19 and must follow isolation protocols, if applicable, as recommended by public health and CNESST.
All employees in contact with the clientele must wear a mask at all times. Our employees and massage therapists providing care wear masks and eye protection.
Our employees follow a strict handwashing protocol; for employees providing care, hands are washed before and after each treatment.
Is it possible to come directly to the spa to get a massage or a treatment the same day?
We recommend that you reserve your treatment or massage in advance to ensure availability by contacting customer service at 1-877-761-2772. If possible, we will be happy to accommodate same-day reservation requests on site, but we cannot guarantee availability.
Do I need to make a reservation to take advantage of the restaurant services and have access to the pools and baths?
For access to the thermal experience, reservations are not required but there may be some waiting. For the restaurants, we recommend that you make a reservation at the reception desk once on site to ensure you get a table at a time that is convenient for you.
What should I do if I have symptoms or if I may have been exposed to Covid-19 and have already booked a treatment or massage?
If you are experiencing symptoms or are likely to have been exposed to Covid-19, we ask that you reschedule your reservation, at no charge, at a later time, for the health and safety of all and in accordance with public health recommendations. You may call customer service at 1-877-761-2772 to reschedule your appointment.
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What are the facilities at each location?
On Nuns’ Island: 1 eucalyptus steam bath; 2 Finnish saunas; 2 hot baths; 2 cold baths; 3 indoor relaxation rooms, outdoor relaxation areas.
In Mont-Saint-Hilaire: 2 eucalyptus steam baths; 2 Finnish saunas; 2 hot baths; 3 cold baths; 1 temperate pool; 4 indoor relaxation rooms, outdoor relaxation areas.
In Sherbrooke: 1 Finnish sauna; 1 eucalyptus steam bath; 2 hot baths; 2 cold baths; 3 indoor relaxation rooms, outdoor relaxation areas.
In Old Quebec: 2 Finnish saunas; 2 eucalyptus steam baths; 3 hot baths; 3 cold baths; 4 indoor relaxation rooms; 1 flotation bath; 1 temperate pool (infinite pool); 1 lazy river (Strøm River); outdoor relaxation areas.
Is it possible to talk on the site?
We ask for silence in the baths, facilities and relaxation areas. However, it is possible to speak quietly in the restaurant.
Is there a time limit to enjoy the thermal experience?
There is no time limit or specific blocks of time to enjoy the spa experience.
Are showers mandatory?
A passage through the locker rooms and taking a shower is mandatory prior to the thermal experience.
When I am enjoying the spa experience, can I leave the spa and then return later in the day to continue enjoying the facilities?
It is not possible to leave the Strøm and return to continue enjoying the facilities.
What is the minimum age to be able to enjoy the thermal experience?
The minimal age is 16.
Is it possible to have access to a wifi network in your facilities?
In order to promote relaxation, no wifi network is available for our customers.
Can a pregnant woman have access to your facilities?
It is not recommended for pregnant women to enjoy the thermal experience. However, some of our facilities may be suitable for them, such as the relaxation and restaurant areas, the flotation bath in Old Quebec and the temperate bath (the pool) at Strøm Mont-Saint-Hilaire. That is why pregnant women who are not taking advantage of the baths can still enjoy the Strøm’s facilities at a reduced price. We recommend that they discuss this with their doctor beforehand.
How far in advance do I need to arrive before a massage or treatment?
You should arrive 30 minutes before the treatment, as the new procedures require a little more time than usual.
How far in advance should I make a reservation for a massage or treatment?
The earlier the better! We advise you to book a week in advance to give you the best chance to get the time slot you want. However, if you wish to come to the spa on the same day for a treatment, it is always best to call ahead to make sure there is space available.
Are all treatments and massages currently available?
Some types of massages (hot stones and 4 hands) are currently unavailable, but we will be updating our website when it changes. You can call our customer service at 1-888-914-7524 for more information.
Do your massage therapists offer insurance receipts?
Yes, it is possible to get an insurance receipt from your massage therapist.
What are the contraindications for massage therapy and beauty treatments?
Massage therapy is not recommended for people with heart problems, hypertension, respiratory problems, angina or diabetes. For any other medical problem, make sure to get your doctor’s approval before booking. As for beauty treatments, some of our treatments use allergenic ingredients that may not be suitable for all skin types or for pregnant women. For more information regarding specific ingredients, you can ask our customer service department at 1-844-601-8933.
Can a pregnant woman receive a massage or a beauty treatment?We offer a massage specifically designed for women who are 12 weeks or more pregnant. Aimed at relieving muscle tension, this massage is performed with an adjustable body cushion, which allows the pregnant woman to lie on her stomach without feeling pressure.As for beauty treatments, you can ask our customer service department to ensure that the treatment you are interested in does not use ingredients that are prohibited during pregnancy, such as essential oils.
What is the cancellation policy for a massage or treatment?A credit card number will be requested at the time of reservation for security reasons. Cancellation or modification within 48 hours of your appointment will result in a 50% charge on the credit card. Within 24 hours, a cancellation or modification will result in the full price being charged to the credit card. To cancel, please call the following number: 1-844-601-8933.If you are experiencing symptoms or are likely to have been exposed to the Covid-19, we ask that you postpone your reservation, at no charge, to a later time, for the health and safety of all and in accordance with public health recommendations. You may call customer service at 1-844-601-8933 to change your appointment.
Can restaurants adapt in case of allergy, intolerance or food preference?
Our menus reflect Strøm’s wellness and inclusive philosophy. We offer nut-free, gluten-free, lactose-free, vegetarian and vegan options, all clearly identified on the menu. If you have any allergies or other requests, please do not hesitate to ask your waiter. We are always happy to accommodate our customers’ needs as best we can.