Frequently asked questions
What methods of payment are accepted?
At this time, we only accept payment by debit, credit or gift card.
What should I bring to the spa?
For an optimal experience, we recommend that you bring sandals to travel through the site, a bottle of water already filled, as our water fountains are currently closed, a book if you wish to enjoy our relaxation areas after your treatment, and a mask, which you must wear for the entire duration of your treatment (except for face treatments). If you do not have a mask or do not wish to bring your own, we will provide you with one upon your arrival.
Do gift cards have an expiry date?
No, gift cards do not have an expiry date. If the one you have in your possession gives access to services that are not currently offered, you can wait and take advantage of it at a later time, or use its monetary value immediately, which can be used for any service.
Is parking available?
Yes, we have free parking.
Is there a place where I can park my bike?
Yes, each facility has a bike rack.
Are all the facilities related to the thermal experience currently accessible?
It is now possible for you to take advantage of our indoor and outdoor thermal experience facilities such as hot and cold baths, pools, relaxation rooms and saunas. However, some facilities remain closed for the moment, such as the steam baths, exfoliation areas and the flotation bath (at the Strøm Old Quebec only). We will update our website as the situation evolves.
Are the facilities, treatments and massages offered at Strøm available again?
We are enthusiastically pursuing the reopening of our various services as follows:
- The thermal experience, including indoor and outdoor areas, will be accessible again as of June 27 in all our establishments, as well as our restaurants gradually starting June 27;
- Our massage therapy and aesthetic care services, already available in all our establishments, will continue to be offered.
What are the main measures in place to ensure health and customer safety?
Strøm Nordic Spa is committed to respecting and enforcing all the measures and instructions issued by the Institut national de santé publique du Québec which are integrated into our response plan for Covid-19.
More specifically, these measures target five key areas:
- Site improvement measures
- Adherence to physical distancing measures
- Implementation and application of strict hygiene measures
- Application of respiratory etiquette
- Provision of protective equipment
What specific measures are applied for Strøm's employees and massage therapists?
Employees and massage therapists must complete a daily risk assessment questionnaire for Covid-19 and must follow isolation protocols, if applicable, as recommended by public health and CNESST.
All employees in contact with the clientele must wear a mask at all times. Our employees and massage therapists providing care wear masks and eye protection.
Our employees follow a strict handwashing protocol; for employees providing care, hands are washed before and after each treatment.
Is it possible to come directly to the spa to get a massage or a treatment the same day?
We recommend that you reserve your treatment or massage in advance to ensure availability by contacting customer service at 1-877-761-2772. If possible, we will be happy to accommodate same-day reservation requests on site, but we cannot guarantee availability.
Do I need to make a reservation to take advantage of the restaurant services and have access to the pools and baths?
For access to the thermal experience, reservations are not required but there may be some waiting. For the restaurants, we recommend that you make a reservation at the reception desk to ensure a place at a time that is convenient for you.
What should I do if I have symptoms or if I may have been exposed to Covid-19 and have already booked a treatment or massage?
If you are experiencing symptoms or are likely to have been exposed to Covid-19, we ask that you reschedule your reservation, at no charge, at a later time, for the health and safety of all and in accordance with public health recommendations. You may call customer service at 1-877-761-2772 to reschedule your appointment.
Is it possible to get a refund if I recently purchased a gift card for services not currently available at one of your locations?
Since gift cards are not linked to a specific date and do not have an expiry date, we invite you to keep them and use them at a later date when these services become available again.
We haven't answered all your questions?
How far in advance do I need to arrive before a massage or treatment?
You should arrive 30 minutes before the treatment, as the new procedures require a little more time than usual.
How far in advance should I make a reservation for a massage or treatment?
The earlier the better! We advise you to book a week in advance to give you the best chance to get the time slot you want. However, if you wish to come to the spa on the same day for a treatment, it is always best to call ahead to make sure there is space available.
Do your massage therapists offer insurance receipts?
Yes, it is possible to get an insurance receipt from your massage therapist.
Do you offer duo massages in the same room?
Due to the current health crisis, this service is not currently offered.
What is the minimum age for a massage or treatment?
Due to the fact that children’s treatments are not currently offered, the minimum age to receive a massage or treatment is 16 years old.
What are the contraindications for massage therapy and beauty treatments?
Massage therapy is not recommended for people with heart problems, hypertension, respiratory problems, angina or diabetes. For any other medical problem, make sure to get your doctor’s approval before booking. As for beauty treatments, some of our treatments use allergenic ingredients that may not be suitable for all skin types or for pregnant women. For more information regarding specific ingredients, you can ask our customer service department at 1-844-601-8933.
Can a pregnant woman receive a massage or a beauty treatment?We offer a massage specifically designed for women who are 12 weeks or more pregnant. Aimed at relieving muscle tension, this massage is performed with an adjustable body cushion, which allows the pregnant woman to lie on her stomach without feeling pressure.As for beauty treatments, you can ask our customer service department to ensure that the treatment you are interested in does not use ingredients that are prohibited during pregnancy, such as essential oils.
What is the cancellation policy for a massage or treatment?A credit card number will be requested at the time of reservation for security reasons. Cancellation or modification within 48 hours of your appointment will result in a 50% charge on the credit card. Within 24 hours, a cancellation or modification will result in the full price being charged to the credit card. To cancel, please call the following number: 1-844-601-8933.If you are experiencing symptoms or are likely to have been exposed to the Covid-19, we ask that you postpone your reservation, at no charge, to a later time, for the health and safety of all and in accordance with public health recommendations. You may call customer service at 1-844-601-8933 to change your appointment.