Plan your visit
Reservations
It is strongly recommended to make a reservation for the thermal experience, especially during peak periods.
Discover the thermal experience
ENJOY A RITUAL FULL OF ACTIVE BENEFITS
Practised for thousands of years, thermotherapy is a wellness ritual based on the external use of water for therapeutic purposes. Alternating between hot and cold temperatures followed by a period of deep relaxation, the thermal experience has many benefits. Feasible twelve months a year, rain or shine, it helps to reduce stress and revive the body and mind.
Step 1 / Hot
Time: 15 minutes
Whirlpool / Immersing the body in hot water provides a feeling of well-being while decreasing stress and improving sleep quality.
Dry sauna / The dry heat sauna helps to eliminate fatigue and muscle tension, to oxygenate the body, to strengthen the immune system and to cleanse the skin through perspiration. Please note the top bench is warmer than the bottom one.
Steam bath / The steam bath promotes in particular the decongestion of the respiratory tracts, it also helps to cleanse the skin and to prepare the body for a restorative and restful sleep.
Step 2 / Cold
Time: 10 to 15 seconds
Nordic bath, waterfall or cold shower / The sudden immersion of the body into icy cold water stimulates the cardiovascular system, strengthens the immune system, improves the appearance of the skin and readies the body for sleep by lowering the body temperature.
Step 3 / Relaxation
Time: 20 minutes
Relaxing areas, outdoor fireplaces, terraces, hammocks / Lying or sitting down allows the body to rest and get back to its initial state. This important period of inactivity promotes the release of endorphins and allows feeling the physical and mental benefits of the hot-cold cycle.
Duration
OF THE THERMAL EXPERIENCE
Anticipate 2 to 3 hours to complete the thermal circuit. We suggest repeating the 3 steps of the “hot-cold-relaxation” cycle 3 to 4 times in order to maximize the benefits.
What’s included?
The rental of a bathrobe, towels (self-service) and a lock for your locker.
The locker rooms are also stocked with shampoo, conditioner, shower gel, hairdryers and flat irons.
What should you bring?
A swimsuit, sandals (required), a reusable water bottle, a waterproof bag to carry your damp swimsuit after your visit as well as sunglasses or a toque, depending on the season.
Swimsuits, sandals and reusable bottles are sold in our boutique.* You can also buy toques, headbands and sunscreen.
*Please note we do not accept cash on site. Please make sure to bring a debit, credit or gift card.
Tips and regulations
- Avoid putting valuables in the pockets of your bathrobe.
- It is not recommended to wear jewelry, glasses or contact lenses in the saunas and steam baths.
- Always keep the key to your locker with you.
- Drink plenty of water throughout the entire experience to replace lost fluids.
- If you experience discomfort, stop immediately.
- Drink responsibly (the thermal circuit and massage therapy enhance the effects of alcohol).
- Remain silent on the site and in the facilities. Whispering is allowed where indicated.
- Leave your electronic devices, such as your cell phone, in the changing room to maximize your relaxation and to respect the peace and quiet of the premises.
- Take a shower prior to the thermal experience, especially after a massage.
- Wear sandals while walking through the site.
- Wear something other than a swimsuit to enjoy the thermal experience for hygiene and safety reasons.
- Consume food or drinks other than those sold on-site.
- Smoke or have an electronic cigarette in one’s possession.
- Use a backpack or large bag to carry one’s personal belongings.
- Reserve a piece of furniture with one’s bathrobe or personal belongings.
Subjects
Making a reservation is about planning your visit. It allows you to reserve a time slot to access the facilities or enjoy a treatment or massage. To make a reservation, a credit card is required, even if you have a gift card.
Book
Purchasing a gift card allows you to offer an experience to another person or to use it for yourself. The gift card can be purchased on our website. It can be used during your visit to the spa for regular-priced services or products specified on the card.
Buy
The gift card can be used during your visit to the spa for regular-priced services or products specified on the card. The gift card cannot be used for purchases on the website. Book your next moment of relaxation here.
Gift cards can take up to 24 hours to be activated after purchase. Most are activated instantly, but some transactions may require additional time for technical and security reasons.
When you receive your gift card, it is valid.
Don’t forget to book.
Yes, gift cards are not tied to a specific person. They can be given to someone else and used by presenting them when they visit the spa.
It is possible to take advantage of online promotions directly at the spa, but only in the form of gift cards to be used on a future visit, as there is an activation delay of up to 24 hours. We advise you to make your purchases online ahead of your visit.
No, gift cards do not have an expiry date. They can be redeemed at any of our locations for the services specified on the gift card, subject to its validity. One year after the date of purchase, a surcharge may apply. For more information, please refer to our complete terms of use.
If you have a free pass or a gift card from a partner, additional conditions may apply. Please read the cards in your possession carefully.
Gift cards for a service or package: The gift card is only valid for the service specified on the gift card. The price of the service may vary from one spa to another; if the service is used in a spa other than the one specified on the gift card, a surcharge equal to this price difference may be required.
Gift cards with monetary value: The gift card can be used on all our regular-priced services and packages at the spa.
For more information, please see our detailed terms of use.
Thermal experience: Reservations are made online. The reservation calendar is generally available one month in advance. If the desired date is not yet available in the reservation calendar, we advise you to come back at another time.
Massages and treatments: Reservations can be made online at any time or by telephone.
Packages: If you have a package that includes the thermal experience, select the time slot that suits you best.
If you have a package that includes a massage or treatment, simply book the services (massages and treatments) included in your package. When booking a massage or treatment, you don’t have to book your thermal experience, as your access is guaranteed, at an additional cost.
Restaurant: To make a reservation at the Nord restaurant, please follow the link in your booking confirmation email.
To make a reservation, a credit card is required, even if you have a gift card. No charges will be made upon reservation. No-show fees may apply. To see our cancellation policy, click here.
Book
To make a reservation, a credit card is required, even if you have a gift card (including WaySpa cards and other partners). You can use your gift card for any regular-priced service or product during your visit to the spa. No charges will be made upon reservation. No-show fees may apply.
Thermal experience: Booking is not mandatory, but recommended. It is always possible to access the thermal experience without a reservation when site traffic permits. Places without a reservation may be limited during busier periods.
Massages and treatments: Booking is strongly recommended. The earlier the better, but we advise you to book two weeks in advance to give yourself the best chance of getting the time slot you want. During high season, we recommend that you book a month in advance.
To book, click here.
You can join our waiting list. To register, please provide a telephone number* that allows you to receive and send text messages.
- As we allow our customers to use our facilities without a time limit, the waiting time cannot be estimated. Customers will be contacted as soon as possible on a first-come, first-served basis.
- When we are able to welcome you, we will send you a notification. You have 10 minutes to reply YES or NO to the message. Once you have replied, you have 30 minutes to come to the reception, where we will be delighted to welcome you.
*Please note that the telephone number used to send messages to customers does not allow a return call or text message.
The time slots are designed to welcome you at the right time. This explains why some hours are not available.
Reservation is non-refundable, non-changeable, non-transferable and non-cashable. Valid only on the date and time reserved at the time of online booking and indicated on the electronic confirmation.
- 48 hours or more before the appointment: free cancellation and modification
- Less than 48 hours before the appointment: 50% of the price will be charged to your credit card
- Less than 24 hours before the appointment: the total amount will be charged to your credit card
To cancel, please call: 1-877-761-2772.
Yes, this is normal. Our online booking system sends confirmation emails to each person in the group separately. You will therefore only see your personal booking information.
Thermal experience: The time slots have been set to ensure that you arrive at the right time. Please arrive at the time you have booked.
Massages and treatments: To make the most of your appointment, we recommend that you arrive 30 minutes early. This will give you time to complete the health questionnaire before your massage or treatment begins.
All our treatments are available online.
Most of our massages are available online. If the massage you’re looking for isn’t on the list, you can make a reservation by calling 1-877-761-2772.
Yes, you can select the therapist of your choice when booking online. The option will appear once you have selected the desired massage.
No. Please note that an adult must accompany the child during the massage. If you would like a massage for a child, please make a reservation by calling 1-877-761-2772.
Yes, you can book a massage for two (in the same room) online. If the massage combination you are interested in is not available, please book by calling 1-877-761-2772.
Our nail treatments are done on natural nails (with or without nail polish) only.
Yes, if you have already booked the thermal experience, a massage or a treatment, you will find a link in the confirmation email for your spa services.
You can also make a reservation at the spa reception when you arrive, but we cannot guarantee availability at the desired time.
OLD QUEBEC
Thermal experience
- Monday to Sunday : 9 a.m. to 10 p.m.
Restaurant*
- Sunday to Wednesday : 11 a.m. to 8 p.m.
- Thursday to Saturday : 11 a.m. to 9 p.m.
*Please note that closing time may be earlier depending on traffic on site.
Massages and Treatments
- Starting at 9 a.m.
Holiday opening hours from December 23rd, 2024 to January 5th, 2025
- Thermal experience : 9 a.m. to 10 p.m.
- Restaurant : Sunday to Thursday 11 a.m. to 9 p.m.
- Restaurant : Friday and Saturday 11 a.m. to 9:30 p.m.
Special dates
Tuesday December 24th and 31st, 2024
- Thermal experience : 9 a.m. to 5 p.m.
- Restaurant : 11 a.m. to 3 p.m.
Wednesday December 25th, 2024 : Closed
Wednesday January 1st, 2025
- Thermal experience : 12 a.m. to 10 p.m.
- Restaurant : 12 a.m. to 9 p.m.
NUNS’ ISLAND
Thermal experience
- Monday to Thursday : 10 a.m. to 10 p.m.
- Friday to Sunday : 9 a.m. to 10 p.m.
Restaurant*
- Sunday to Thursday : 11:30 a.m. to 9:30 p.m.
- Friday and Saturday : 11:30 a.m. to 10 p.m.
*Please note that closing time may be earlier depending on traffic on site.
Massages and Treatments
- Starting at 9 a.m.
Holiday opening hours from December 23rd, 2024 to January 5th, 2025
- Thermal experience : 9 a.m. to 10 p.m.
- Restaurant : 11 a.m. to 10 p.m.
Special dates
Tuesday December 24th and 31st, 2024
- Thermal experience : 9 a.m. to 5 p.m.
- Restaurant : 11 a.m. to 5 p.m.
Wednesday December 25th, 2024 : Closed
Wednesday January 1st, 2025
- Thermal experience : 12 a.m. to 10 p.m.
- Restaurant : 12:15 a.m. to 10 p.m.
SAINT-SAUVEUR
Thermal experience
- Monday to Sunday : 9:30 a.m. to 10 p.m.
Restaurant*
- Monday to Sunday : 11:30 a.m. to 9 p.m.
*Please note that closing time may be earlier depending on traffic on site.
Massages and Treatments
- Starting at 10:15 a.m.
Holiday opening hours from December 23rd, 2024 to January 5th, 2025
- Thermal experience : 9:30 a.m. to 10 p.m.
- Restaurant : 11: a.m. to 9 p.m.
Special dates
Tuesday December 24th and 31st, 2024
- Thermal experience : 9:30 a.m. to 5 p.m.
- Restaurant : 11:30 a.m. to 5 p.m.
Wednesday December 25th, 2024 : Closed
Wednesday January 1st, 2025
- Thermal experience : 12 a.m. to 10 p.m.
- Restaurant : 1 p.m. to 9 p.m.
MONT-SAINT-HILAIRE
Thermal experience
- Monday to Sunday : 9 a.m. to 10 p.m.
Restaurant*
- Monday to Sunday : 11 a.m. to 9 p.m.
*Please note that closing time may be earlier depending on traffic on site.
Massages and Treatments
- Starting at 9 a.m.
Holiday opening hours from December 23rd, 2024 to January 5th, 2025
- Thermal experience : 9 a.m. to 10 p.m.
- Restaurant : 11 a.m. to 9:30 p.m.
Special dates
Tuesday December 24th and 31st, 2024
- Thermal experience : 9 a.m. to 5 p.m.
- Restaurant : 11 a.m. to 4:30 p.m.
Wednesday December 25th, 2024 : Closed
Wednesday January 1st, 2025
- Thermal experience : 12 a.m. to 10 p.m.
- Restaurant : 12 a.m. to 9:30 p.m.
SHERBROOKE
Thermal experience
- Monday to Thursday : 10 a.m. to 10 p.m.
- Friday to Sunday : 9 a.m. to 10 p.m.
Restaurant*
- Monday to Sunday : 11:30 a.m. to 9 p.m.
*Please note that closing time may be earlier depending on traffic on site.
Massages and Treatments - Starting at 9 a.m.
Holiday opening hours from December 23rd, 2024 to January 5th, 2025
- Thermal experience : 9 a.m. to 10 p.m.
- Restaurant : 11:30 a.m. to 9 p.m.
Special dates Tuesday December 24th and 31st, 2024
- Thermal experience : 9 a.m. to 5 p.m.
- Restaurant : 11:30 a.m. to 4 p.m.
Wednesday December 25th, 2024 : Closed
Wednesday January 1st, 2025
- Thermal experience : 12 a.m. to 10 p.m.
- Restaurant : 12 p.m. to 9 p.m.
Valentine's Day
Friday, February 9 to sunday, february 11, 2024
Wednesday, February 14, 2024
Friday, february 16 to sunday, february 18, 2024
School break
SAINT-SAUVEUR : SATURDAY, FEBRUARY 24 TO SUNDAY, MARCH 3, 2024
OTHER LOCATIONS : SATURDAY, MARCH 2 TO SUNDAY, MARCH 10, 2024
Easter Monday
MONDAY, APRIL 1, 2024
National Patriots Day
MONDAY, MAY 20, 2024
Saint-Jean-Baptiste Day
MONDAY, JUNE 24, 2024
Canada Day
MONDAY, JULY 1, 2024
Summertime
Monday, july 22 to September 2, 2024
Labor Day
MONDAY, SEPTEMBER 2, 2024
National Day for Truth and Reconciliation
monday, september 30, 2024
Thanksgiving
MONDAY, OCTOBER 14, 2024
Remembrance Day
MONDAY, NOVEMBER 11, 2024
Holiday season
Monday, December 23, 2024 to Sunday, January 5, 2025
ONLINE
We only accept credit card payments for the purchase of services, packages and boutique products (e.g., Visa, Mastercard, Amex, Apple Pay, ShopPay and GooglePay).
Gift cards are not accepted on our website.
ON SITE
We accept payments by debit, credit and gift card.
Yes, we have free parking.
Depending on our locations and facilities, access for people with reduced mobility may vary. We advise you to contact our customer service department for details of access and restrictions.
In order to promote relaxation, no wifi network is available for our customers.
The rental of a bathrobe, towels and a lock for your locker.
The locker rooms are also stocked with shampoo, conditioner, shower gel, hairdryers and flat irons.
To learn more, visit our Plan your visit page.
A swimsuit, sandals (required), a reusable water bottle, a waterproof bag to carry your damp swimsuit after your visit as well as sunglasses or a toque, depending on the season.
Swimsuits, sandals and reusable bottles are sold in our boutique. You can also buy toques, headbands and sunscreen.
We ask for complete silence on the site so that you can enjoy a moment of relaxation in peace and quiet. Whispering is permitted in designated areas and during Ekko events.
It is not possible to leave Strøm and return to continue enjoying the facilities.
There is no time limit to enjoy the thermal experience.
The minimum age to be able to enjoy the thermal experience is 16.
Drøm evenings (Tuesday and Wednesday evenings) give young people aged 12 and over access to our facilities accompanied by an adult to learn about the benefits of thermotherapy.
Børn mornings (sporadic dates throughout the year): for children aged 5 and over.
Mothers-to-be, we’re thinking of you. Although the thermal experience is not recommended for pregnant women, some of our facilities may be suitable, such as the relaxation and restaurant areas, the flotation bath at Strøm Old Quebec and the temperate pool at Strøm Mont-Saint-Hilaire. We offer you a reduced rate to take advantage of the facilities. We recommend that you discuss this with your doctor beforehand. We also offer a massage adapted for you.
In Old Quebec: 2 eucalyptus steam baths; 2 Finnish saunas; 3 thermal baths; 3 cold baths; 4 indoor relaxation rooms; 1 flotation bath; 1 temperate pool (infinity pool); 1 lazy river (Strøm river); outdoor relaxation areas.
On Nuns’ Island: 1 eucalyptus steam bath; 3 Finnish saunas, including a barrel sauna; 2 thermal baths; 2 cold baths; 2 Nordic showers (May to October); 5 indoor relaxation rooms, relaxation areas; dock.
In Saint-Sauveur: 1 steam bath; 3 Finnish saunas, including a barrel sauna; 5 thermal baths; 2 temperate baths; 1 outdoor cold shower; outdoor and indoor relaxation areas; 2 accesses to rivière à Simon.
In Mont-Saint-Hilaire: 2 steam baths, one with eucalyptus and one with mint and black spruce; 3 Finnish saunas, including a barrel sauna; 2 thermal baths; 3 cold baths; 1 temperate bath; 7 indoor relaxation rooms; outdoor relaxation areas.
In Sherbrooke: 1 eucalyptus steam bath; 2 Finnish saunas, including a barrel sauna; 2 thermal baths; 2 cold baths; 4 indoor relaxation rooms, outdoor relaxation areas; dock; beach.
Open all year round, our facilities guarantee an enjoyable experience, no matter the weather. Enjoy every moment, whatever the weather conditions. For safety reasons, we temporarily close the outdoor facilities in the event of thunderstorms.
Yes, it is possible to get an insurance receipt from your massage therapist.
Entry to the thermal experience is not included in the price of the massage or treatment. By booking a massage or treatment, your access to the thermal experience is guaranteed, at an additional cost. You do not need to book it online. Simply mention it at the front desk to take advantage of it.
Massage therapy is not recommended for people with heart problems, hypertension, respiratory problems, angina or diabetes. For any other medical problem, make sure to get your doctor’s approval before booking. As for treatments, some of our treatments use allergenic ingredients that may not be suitable for all skin types or for pregnant women. For more information regarding specific ingredients, you can ask our customer service department at 1-877-761-2772.
We offer an adapted massage for pregnant women, performed with an adjustable body cushion, which allows you to lie on your stomach without feeling pressure, as well as the relaxation from head to fingertips massage adapted for pregnant women.
As for treatments, please ask our customer service department to ensure that the treatment you are interested in does not use ingredients that are not recommended during pregnancy.
Gratuities are not included in the price of services. We leave it up to you to add an amount at your discretion.
To make the most of your appointment, we recommend you arrive 30 minutes early. This will give you enough time to fill out the health questionnaire before your massage or treatment.
Yes, you can book a massage for two (in the same room) online. If the massage combination you are interested in is not available, please book by calling 1-877-761-2772.
Our nail treatments are done on natural nails (with or without nail polish) only.
Our menus are designed with well-being and inclusivity in mind. We offer nut-free, gluten-free and lactose-free options, as well as vegetarian and vegan dishes, all clearly specified. If you have any allergies or special requirements, please speak to your waiter.
Gratuities are not included in the restaurant prices or in gastronomic packages.
We leave it up to you to add an amount at your discretion. A minimum of 15% of the total amount is suggested.
Yes, if you have already booked the thermal experience, a massage or a treatment, you will find a link in the confirmation email for your spa services.
You can also make a reservation at the spa reception when you arrive, but we cannot guarantee availability at the desired time.