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Discover the thermal experience

ENJOY A RITUAL FULL OF ACTIVE BENEFITS

Practised for thousands of years, thermotherapy is a wellness ritual based on the external use of water for therapeutic purposes. Alternating between hot and cold temperatures followed by a period of deep relaxation, the thermal experience has many benefits. Feasible twelve months a year, rain or shine, it helps to reduce stress and revive the body and mind.

Step 1 / Hot

Time: 15 minutes

Whirlpool / Immersing the body in hot water provides a feeling of well-being while decreasing stress and improving sleep quality.

Dry sauna / The dry heat sauna helps to eliminate fatigue and muscle tension, to oxygenate the body, to strengthen the immune system and to cleanse the skin through perspiration. Please note the top bench is warmer than the bottom one.

Steam bath / The steam bath promotes in particular the decongestion of the respiratory tracts, it also helps to cleanse the skin and to prepare the body for a restorative and restful sleep.

Step 2 / Cold

Time: 10 to 15 seconds

Nordic bath, waterfall or cold shower / The sudden immersion of the body into icy cold water stimulates the cardiovascular system, strengthens the immune system, improves the appearance of the skin and readies the body for sleep by lowering the body temperature.

Step 3 / Relaxation

Time: 20 minutes

Relaxing areas, outdoor fireplaces, terraces, hammocks / Lying or sitting down allows the body to rest and get back to its initial state. This important period of inactivity promotes the release of endorphins and allows feeling the physical and mental benefits of the hot-cold cycle.

Duration

OF THE THERMAL EXPERIENCE

Anticipate 2 to 3 hours to complete the thermal circuit. We suggest repeating the 3 steps of the “hot-cold-relaxation” cycle 3 to 4 times in order to maximize the benefits.

Reservations

It is strongly recommended to make a reservation for the thermal experience, especially during peak periods.

What’s included?

The rental of a bathrobe, towels (self-service) and a lock for your locker.

The locker rooms are also stocked with shampoo, conditioner, shower gel, hairdryers and flat irons.

What should you bring?

A swimsuit, sandals (required), a reusable water bottle, a waterproof bag to carry your damp swimsuit after your visit as well as sunglasses or a toque, depending on the season.

Swimsuits, sandals and reusable bottles are sold in our boutique.* You can also buy toques, headbands and sunscreen.

*Please note we do not accept cash on site. Please make sure to bring a debit, credit or gift card.

Tips

  • Avoid putting valuables in the pockets of your bathrobe.
  • It is not recommended to wear jewelry, glasses or contact lenses in the saunas and steam baths.
  • Always keep the key to your locker with you.
  • Drink plenty of water throughout the entire experience to replace lost fluids.
  • If you experience discomfort, stop immediately.
  • Drink responsibly (the thermal circuit and massage therapy enhance the effects of alcohol).

For a relaxing experience, remember to:

  • Remain silent on the site and in the facilities. Whispering is allowed where indicated.
  • Leave your electronic devices, such as your cell phone, in the changing room to maximize your relaxation and to respect the peace and quiet of the premises.
  • Take a shower prior to the thermal experience, especially after a massage.
  • Wear sandals while walking through the site.

On the site, it is forbidden to:

  • Wear something other than a swimsuit to enjoy the thermal experience for hygiene and safety reasons.
  • Consume food or drinks other than those sold on-site.
  • Smoke or have an electronic cigarette in one’s possession.
  • Use a backpack or large bag to carry one’s personal belongings.
  • Reserve a piece of furniture with one’s bathrobe or personal belongings.

Frequently asked questions

NUNS’ ISLAND

  • Open Monday to Thursday from 10 a.m. to 10 p.m.*
  • Open Friday to Sunday from 9 a.m. to 10 p.m.*
  • Restaurant open every day from 11:30 a.m. to 9:30 p.m.*
  • Massages and treatments available from 9 a.m.

*Please note that closing time may be earlier depending on traffic on site.


MONT-SAINT-HILAIRE

  • Open every day from 9 a.m. to 10 p.m.
  • Restaurant open every day from 11 a.m. to 9 p.m.*

*Please note that closing time may be earlier depending on traffic on site.


SHERBROOKE

  • Monday to Thursday from 10 a.m. to 10 p.m.
  • Friday to Sunday from 9 a.m. to 10 p.m.
  • Restaurant open every day from 11:30 a.m. to 9 p.m.*
  • Massages and treatments available from 9 a.m.

*Please note that closing time may be earlier depending on traffic on site.


OLD QUEBEC

  • Open every day from 9 a.m. to 10 p.m.
  • Restaurant open Sunday to Wednesday from 11 a.m. to 7 p.m.*
  • Restaurant open Thursday to Saturday from 11 a.m. to 8 p.m.*

*Please note that closing time may be earlier depending on traffic on site.


SAINT-SAUVEUR

  • Open everyday, from 9:30 a.m. to 10 p.m.
  • Restaurant is open from Monday to Thursday, from 11:30 a.m. to 8 p.m.*
  • Restaurant is open from Friday to Sunday, from 11:30 a.m. to 9 p.m.*

*Please note that closing time may be earlier depending on traffic on site.

ONLINE

We only accept payments by credit card.

ON SITE

We accept payments by debit, credit and gift card.

Valentine’s Day

Friday, February 9 to sunday, february 11, 2024
Wednesday, February 14, 2024
Friday, february 16 to sunday, february 18, 2024

School break

SAINT-SAUVEUR : SATURDAY, FEBRUARY 24 TO SUNDAY, MARCH 3, 2024
OTHER LOCATIONS : SATURDAY, MARCH 2 TO SUNDAY, MARCH 10, 2024

Easter Monday

MONDAY, APRIL 1, 2024

National Patriots Day

MONDAY, MAY 20, 2024

Saint-Jean-Baptiste Day

MONDAY, JUNE 24, 2024

Canada Day

MONDAY, JULY 1, 2024

Labor Day

MONDAY, SEPTEMBER 2, 2024

Thanksgiving

MONDAY, OCTOBER 14, 2024

Remembrance Day

MONDAY, NOVEMBER 11, 2024

 

 

No, gift cards do not have an expiry date. They can be redeemed at any of our locations for the services specified on the gift card, subject to its validity. Prices may vary from one spa to another, and a surcharge may be required. For more information, please refer to our complete terms of use.

Yes, we have free parking.

Depending on our locations and facilities, access for people with reduced mobility may vary. We advise you to contact our customer service department for details of access and restrictions.

 

Thermal experience

The rental of a bathrobe, towels (self-service) and a lock for your locker.

The locker rooms are also stocked with shampoo, conditioner, shower gel, hairdryers and flat irons.

A swimsuit, sandals (required), a reusable water bottle, a waterproof bag to carry your damp swimsuit after your visit as well as sunglasses or a toque, depending on the season.

Swimsuits, sandals and reusable bottles are sold in our boutique.* You can also buy toques, headbands and sunscreen.

*Please note we do not accept cash on site. Please make sure to bring a debit, credit or gift card.

We recommend that you book your treatment or massage online in advance to ensure availability. When booking a treatment or massage, your access to the thermal experience will be automatically assured (entrance fee to the thermal experience not included).

If you wish to enjoy the thermal experience only, you may make an online reservation to secure your place. You can also access the facilities on a first-come, first-served basis, depending on availability. Walk-in places may be limited during peak periods.

On Nuns’ Island: 1 eucalyptus steam bath; 2 Finnish saunas; 2 hot baths; 2 cold baths; 3 indoor relaxation rooms, outdoor relaxation areas.

In Mont-Saint-Hilaire: 2 eucalyptus steam baths; 2 Finnish saunas; 2 hot baths; 3 cold baths; 1 temperate pool; 4 indoor relaxation rooms, outdoor relaxation areas.

In Sherbrooke: 1 Finnish sauna; 1 eucalyptus steam bath; 2 hot baths; 2 cold baths; 3 indoor relaxation rooms, outdoor relaxation areas.

In Old Quebec: 2 Finnish saunas; 2 eucalyptus steam baths; 3 hot baths; 3 cold baths; 4 indoor relaxation rooms; 1 flotation bath; 1 temperate pool (infinite pool); 1 lazy river (Strøm River); outdoor relaxation areas.

In Saint-Sauveur: 5 hot baths, 2 temperate baths, 1 cold shower, 1 steam bath, 2 Finnish sauna, 1 outdoor relaxation areas, 1 indoor relaxation areas, 1 river (Simons)

We ask for silence in the baths, facilities and relaxation areas. However, it is possible to speak quietly in the restaurant.

It is possible to speak in a low voice during Ekko events and in certain areas dedicated to this purpose.

There is no time limit to enjoy the thermal experience.

A passage through the locker rooms and taking a shower is mandatory prior to the thermal experience.

 

It is not possible to leave the Strøm and return to continue enjoying the facilities.

The minimal age is 16.

Except during Børn and Drøm events where temperatures are adjusted according to the age of the children.

In order to promote relaxation, no wifi network is available for our customers.

 

It is not recommended for pregnant women to enjoy the thermal experience. However, some of our facilities may be suitable for them, such as the relaxation and restaurant areas, the flotation bath in Old Quebec and the temperate bath (the pool) at Strøm Mont-Saint-Hilaire. That is why pregnant women who are not taking advantage of the baths can still enjoy the Strøm’s facilities at a reduced price. We recommend that they discuss this with their doctor beforehand.

Thermal experience

WITHOUT A RESERVATION

You may walk in without a reservation, even if the online reservation calendar is full. Please note, however, that walk-in places may be limited during peak periods (weekends, holidays and high season). If the site’s capacity is reached at the time of your arrival, you will have the chance to register on a waiting list.

Wait list management

  • To register, please provide a phone number that allows you to receive and send text messages.
  • Since we do not impose a time limit for our customers to enjoy our facilities, the waiting time cannot be estimated. We will contact customers as soon as possible according to the order in which they were placed on the waiting list.
  • The moment we are able to welcome you, we will send you a notification. You have 10 minutes to answer YES or NO to the message. Once you answer, you have 30 minutes to report to the reception desk where we will be delighted to welcome you. 
  • Please note that the phone number used to send messages to customers is not reachable by call or text message.

Old QuebecNuns' IslandSaint-SauveurMont-Saint-HilaireSherbrooke

Massages and beauty treatments

You should arrive 30 to 45 minutes before the treatment, as new procedures require a little more time than usual.

The earlier the better! We advise you to book two weeks in advance to give you the best chance to get the time slot you want. During the high season, we recommend you book a month in advance.

The four-hand Swedish massage is not currently available, but we will update our website as the situation evolves. You may contact our customer service at 1-877-761-2772 for more information.

Yes, it is possible to get an insurance receipt from your massage therapist.

Massage therapy is not recommended for people with heart problems, hypertension, respiratory problems, angina or diabetes. For any other medical problem, make sure to get your doctor’s approval before booking. As for beauty treatments, some of our treatments use allergenic ingredients that may not be suitable for all skin types or for pregnant women. For more information regarding specific ingredients, you can ask our customer service department at 1-877-761-2772.

Aimed at relieving muscle tension, this massage is performed with an adjustable body cushion, which allows the pregnant woman to lie on her stomach without feeling pressure.  
 
As for beauty treatments, you can ask our customer service department to ensure that the treatment you are interested in does not use ingredients that are prohibited during pregnancy, such as essential oils.
A credit card number will be requested at the time of reservation for security reasons. Cancellation or modification within 48 hours of your appointment will result in a 50% charge on the credit card. Within 24 hours, a cancellation or modification will result in the full price being charged to the credit card. To cancel, please call the following number: 1-877-761-2772.
 
If you are experiencing symptoms or are likely to have been exposed to Covid-19, we ask that you postpone your reservation, at no charge, to a later time, for the health and safety of all and in accordance with public health recommendations. You may call customer service at 1-877-761-2772 to change your appointment.

Tips are not included in the price of services and packages.

We leave it up to you to add an amount at your discretion.

Restaurant

Our menus reflect Strøm’s wellness and inclusive philosophy. We offer nut-free, gluten-free, lactose-free, vegetarian and vegan options, all clearly identified on the menu. If you have any allergies or other requests, please do not hesitate to ask your waiter. We are always happy to accommodate our customers’ needs as best we can.

It is possible to make a reservation at the restaurant by clicking on the link provided in the confirmation email following a reservation for the thermal experience, a massage or a treatment.

Alternatively, you may make a reservation at the spa reception desk upon arrival, but we cannot guarantee availability at the desired time.

Gratuities are not included in the restaurant prices, including the gourmet packages.

We leave it up to you to add a tip at your discretion. A minimum of 15% of the total amount is suggested.