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Welcome to the

Strøm Nordic Spa website

By visiting www.stromspa.com  and / or placing an order you accept the following policies and terms and conditions

Gift cards – Services and packages

You must present this gift card when you visit. Valid only for the service indicated on the gift card. The price of the service may vary from one location to another; if the service is used in a location other than the one indicated on the gift card, a surcharge corresponding to the price difference may be required. For the thermal experience, limited number of places; online reservation not required but highly recommended. A credit card is required when booking online, but no charges will be made to the card unless you do not present yourself for your reservation. It is also possible to come directly to the spa without a fee and without a reservation, depending on availability. 16 years and older for the thermal experience. For massage therapy, treatments and events, we invite our clients to reserve several days in advance. A credit card number will be requested at the time of the reservation for security purposes. If you cancel or change your reservation less than 48 hours before your massage or treatment appointment, 50% of the price will be charged to your credit card, and within less than 24 hours, the full price will be charged. To cancel, please call 1-877-761-2772. Reservation for a massage or treatment does not include the thermal experience, but allows you to have priority access. Packages must be used in a single visit. No outside food or beverages, restaurant on site. Prices are subject to change without notice. A surcharge equivalent to the difference between the price of the service at the time of purchase of the gift card (as indicated on the gift card) and the current price at the time of use of the gift card may be required one year after the date of issue of this gift card. A surcharge may be required for special rates in high season and during certain events, dates available at www.stromspa.com. No promotion can be applied to products or services purchased with this gift card. Not valid for the purchase of gift cards or memberships. Not redeemable for cash and not refundable. Event tickets and online reservation of the thermal experience are not refundable or transferable. A 24-hour delay is required between the online purchase of a service or gift card and its use. The balance of the gift card can be checked with customer service or at any of our locations.

Gift cards – monetary value

You must present this gift card when you visit. The price of the service may vary from one location to another. For the thermal experience, limited number of places; online reservation not required but highly recommended. A credit card is required when booking online, but no charges will be made to the card unless you do not present yourself for your reservation. It is also possible to come directly to the spa without a fee and without a reservation, depending on availability. 16 years and older for the thermal experience. For massage therapy, treatments and events, we invite our clients to reserve several days in advance. A credit card number will be requested at the time of the reservation for security purposes. If you cancel or change your reservation less than 48 hours before your massage or treatment appointment, 50% of the price will be charged to your credit card, and within less than 24 hours, the full price will be charged. To cancel, please call 1-877-761-2772. Reservation for a massage or treatment does not include the thermal experience, but allows you to have priority access. No outside food or beverages, restaurant on site. Prices are subject to change without notice. A surcharge may be required for special rates in high season and during certain events, dates available at www.stromspa.com. No promotion can be applied to products or services purchased with this gift card. Not valid for the purchase of gift cards or memberships. Not redeemable for cash and not refundable, unless required by law. Event tickets and online reservation of the thermal experience are not refundable or transferable. A 24-hour delay is required between the online purchase of a service or gift card and its use. The balance of the gift card can be checked with customer service or at any of our locations.

Event tickets are non refundable and non transferable. Limited number of places available, reservation required.

A 24h delay between the online purchase and use of a service or gift card is required.

Massages and treatments

When booking a massage or treatment, a credit card number is required as a safety measure. Cancelling or modifying less than 48 hours prior to the appointment will result in a 50% charge on your credit card. Cancelling or modifying less than 24 hours prior to the appointment will result in a 100% charge on your credit card. To cancel, please contact us at the following phone number: 1-877-761-2772. The online thermal experience reservation cannot be cancelled and is non-transferable and non-refundable. The reservation of a massage or treatment does not include the thermal experience. If you add the thermal experience to your massage or treatment, you have priority access.

Thermal experience

Reservation is non-refundable, non-changeable, non-transferable and non-cashable. Valid only on the date and time reserved at the time of online booking and indicated on the electronic confirmation. In the event of cancellation, full payment will be charged to the credit card.

Delivery

EXPEDITED PARCEL

Choose Expedited Parcel and allow for a delivery period of 3 to 5 business days depending on the destination address. A $9 charge will be added to your order. Conditions beyond our control (bad weather, strikes, customs, peak periods, etc.) may cause additional delays for which we cannot be held responsible. We cannot guarantee delivery before Christmas for any order placed after December 14. In this case, we suggest choosing Xpresspost delivery. Shipping in Canada only.

XPRESSPOST

Choose Xpresspost service and take advantage of delivery within 2 to 3 business days. A $15 charge will be added to your order. Exceptions may occur during the following peak periods: Black Friday week, Cyber Monday, and Christmas. In this case, please allow for 3 to 4 business days. Shipping in Canada only.

Return Policy

We are committed to ensuring that you are completely satisfied with your online product purchases at stromspa.com, whether by their design, their efficiency or their quality. If this is not the case, you can return your items within 30 days of the purchase by completing the return form in order to obtain a return authorization.

 

When returning items, please keep these four rules in mind:

ITEMS MUST BE IN THEIR ORIGINAL CONDITION (NEW)

We only accept returns on products that bear their original label and that are in their original packaging. Open or partially used items or those with scratches, scrapes, odours, stains, or tears will not be accepted. Swimsuit returns will be accepted only if the hygienic protection and the price tags are still attached, and if the merchandise is unworn and unwashed. We strongly recommend you do not remove your underwear when trying on swimsuits until you are sure that the fit and style are to your liking.

CERTAIN ITEMS CANNOT BE RETURNED

Gift card sales are final and cannot be refunded.

YOU MUST HAVE A COPY OF THE ORIGINAL RECEIPT IN YOUR POSSESSION

No return will be possible without a copy of the original receipt that was sent to you by email at the time of purchase.

SHIPPING AND RETURN CHARGES ARE NON-REFUNDABLE

Shipping charges are non-refundable. By returning products, you agree to pay the shipping charges.

Please note that, if the above conditions are not met, Strøm Nordic Spa reserves the right to refuse to process the return.

IN-Spa RETURN

Please complete the online return form before heading to the spa. No return will be possible without your return authorization number. You must have the credit card used for the initial purchase in your possession. No refunds or exchanges on swimsuit purchases made in spa.

RETURN BY MAIL

Please complete the online return form to obtain a return authorization number. The products to be returned can be sent by mail using the Canada Post documents.

Once we have received and approved your return, a team member will contact you. The total amount paid for the item will be refunded to you, excluding discounts and shipping charges.

Customer service : 1 877 761.2772

To modify or cancel an order, please contact customer service at 1 (877) 761-2772. Please have your order number on hand.

All prices on the website are in Canadian funds, therefore you will be charged in Canadian dollars. If you are a living outside of Canada, a currency conversion to your local currency will automatically be performed by the institution that issued your credit card. Where applicable, and unless stated differently on the website, please note that the shipping costs and applicable sales taxes will be added to your bill. The prices listed on the website are subject to change without notice. Promo codes cannot be applied on other promotions, unless specified.

By placing an order, you agree to pay the total price of your order (price of products, services, shipping costs and applicable taxes) as indicated on the website at the time of ordering. You also agree to honor your contract with the financial institution that issued your credit card.

All transactions carried out on the website www.stromspa.com are performed on a secure server with SSL (Secure Socket Layer) to prevent unauthorized access to data when transferring data between your computer and the server.

Our Netiquette is a guideline defining the rules of conduct, politeness and propriety that are recommended for all of our web platforms. The Strøm Netiquette is based on values of kindness such as respect for others, tolerance, openness, good manners and politeness. The values we maintain in our traditional communications apply just as much to the web universe. Thus, rude or hateful comments, racist or sexist statements as well as provocative messages, insults and obscenities will under no circumstances be tolerated on our platforms. Comments against our Netiquette will be removed and users may be blocked from our platforms.

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