Terms and conditions
Welcome to the
Strøm Nordic Spa website
By visiting www.stromspa.com and / or placing an order you accept the following policies and terms and conditions
All purchases made online at stromspa.com are issued in the form of a gift card, with the exception of products from the Strøm boutique and the online reservation for the thermal experience. Please present this gift card at the moment of your visit at the spa. Limited number of places for the thermal experience. It is possible to reserve your access to the thermal experience online if you have a gift card, by choosing the reserved comfort access. The reservation deposit can be credited to your bill or be refunded to you after your visit. This reservation deposit is non-refundable in case of cancellation. Clients may also come directly on site at no charge and without a reservation, depending on availability. Reservations are required for massages and treatments by contacting customer service at 1-877-761-2772. We recommend that our clients make their reservations several days in advance. As a safety measure, a credit card number is required at the time of booking. Must be 16 years or older for the thermal experience. No outside food or drinks allowed, restaurant available on site. No promotion can be applied to purchases made with a gift card. Prices subject to change without prior notice. An extra charge due to a price increase may be charged one year after the card’s issue date. The balance of the gift card can be checked with customer service or at any of our locations. Higher rates apply during high season and for some events. Monetary value is valid in all Strøm Nordic Spa. Not valid for the purchase of gift cards, memberships and for online reservation of the thermal experience. Not redeemable for cash and non-refundable. A 24-hour delay between the online purchase and the use of a service or gift card is required.
Event tickets are non refundable and non transferable. Limited number of places available, reservation required.
A 24h delay between the online purchase and use of a service or gift card is required.
When booking a massage or treatment, a credit card number is required as a safety measure. Cancelling or modifying less than 48 hours prior to the appointment will result in a 50% charge on your credit card. Cancelling or modifying less than 24 hours prior to the appointment will result in a 100% charge on your credit card. To cancel, please contact us at the following phone number: 1-877-761-2772. The online thermal experience reservation cannot be cancelled and is non-transferable and non-refundable.
The reservation of a massage or treatment does not include the thermal experience. If you add the thermal experience to your massage or treatment, you have priority access.
Choose Expedited Parcel and allow for a delivery period of 3 to 5 business days depending on the destination address. A $9 charge will be added to your order. Conditions beyond our control (bad weather, strikes, customs, peak periods, etc.) may cause additional delays for which we cannot be held responsible. We cannot guarantee delivery before Christmas for any order placed after December 14. In this case, we suggest choosing Xpresspost delivery. Shipping in Canada only.
Choose Xpresspost service and take advantage of delivery within 2 to 3 business days. A $15 charge will be added to your order. Exceptions may occur during the following peak periods: Black Friday week, Cyber Monday, and Christmas. In this case, please allow for 3 to 4 business days. Shipping in Canada only.
We are committed to ensuring that you are completely satisfied with your online product purchases at stromspa.com, whether by their design, their efficiency or their quality. If this is not the case, you can return your items within 30 days of the purchase by completing the return form in order to obtain a return authorization.
When returning items, please keep these four rules in mind:
ITEMS MUST BE IN THEIR ORIGINAL CONDITION (NEW)
We only accept returns on products that bear their original label and that are in their original packaging. Open or partially used items or those with scratches, scrapes, odours, stains, or tears will not be accepted. Swimsuit returns will be accepted only if the hygienic protection and the price tags are still attached, and if the merchandise is unworn and unwashed. We strongly recommend you do not remove your underwear when trying on swimsuits until you are sure that the fit and style are to your liking.
CERTAIN ITEMS CANNOT BE RETURNED
Gift card sales are final and cannot be refunded.
YOU MUST HAVE A COPY OF THE ORIGINAL RECEIPT IN YOUR POSSESSION
No return will be possible without a copy of the original receipt that was sent to you by email at the time of purchase.
SHIPPING AND RETURN CHARGES ARE NON-REFUNDABLE
Shipping charges are non-refundable. By returning products, you agree to pay the shipping charges.
Please note that, if the above conditions are not met, Strøm Nordic Spa reserves the right to refuse to process the return.
Please complete the online return form before heading to the spa. No return will be possible without your return authorization number. You must have the credit card used for the initial purchase in your possession. No refunds or exchanges on swimsuit purchases made in spa.
RETURN BY MAIL
Please complete the online return form to obtain a return authorization number. The products to be returned can be sent by mail using the Canada Post documents.
Once we have received and approved your return, a team member will contact you. The total amount paid for the item will be refunded to you, excluding discounts and shipping charges.
Customer service : 1 877 761.2772
To modify or cancel an order, please contact customer service at 1 (877) 761-2772. Please have your order number on hand.
All prices on the website are in Canadian funds, therefore you will be charged in Canadian dollars. If you are a living outside of Canada, a currency conversion to your local currency will automatically be performed by the institution that issued your credit card. Where applicable, and unless stated differently on the website, please note that the shipping costs and applicable sales taxes will be added to your bill. The prices listed on the website are subject to change without notice. Promo codes cannot be applied on other promotions, unless specified.
By placing an order, you agree to pay the total price of your order (price of products, services, shipping costs and applicable taxes) as indicated on the website at the time of ordering. You also agree to honor your contract with the financial institution that issued your credit card.
Strøm has a policy in terms of protection of privacy. No personal information will be disclosed to anyone except during the transaction process to obtain authorization from the credit card issuer or in cases where it is required by law.
If you wish to delete your customer account and associated personal data, please write to [email protected]. Please allow 14 days for the request to be completed. When you log in through another platform (Facebook, Google or Apple), basic information is collected in order to create your customer account (i.e. your first name, last name, address and email address).
To disconnect my off-Facebook activity, click here.
To disconnect my off-Google activity, click here.
To disconnect my off-Apple activity, click here.
All transactions carried out on the website www.stromspa.com are performed on a secure server with SSL (Secure Socket Layer) to prevent unauthorized access to data when transferring data between your computer and the server.
Our Netiquette is a guideline defining the rules of conduct, politeness and propriety that are recommended for all of our web platforms. The Strøm Netiquette is based on values of kindness such as respect for others, tolerance, openness, good manners and politeness. The values we maintain in our traditional communications apply just as much to the web universe. Thus, rude or hateful comments, racist or sexist statements as well as provocative messages, insults and obscenities will under no circumstances be tolerated on our platforms. Comments against our Netiquette will be removed and users may be blocked from our platforms.