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Welcome to our website www.stromspa.com. By visiting this website and / or placing an order you accept the following policies and terms and conditions:
GIFT CARDS
All purchases made online at stromspa.com are issued in the form of a gift card, with the exception of products from the Strøm boutique and the online reservation for the thermal experience. Please present this gift card at the moment of your visit at the spa. Reservation for thermal experience is optional; places are limited. For massages, treatments and events, we invite our guests to book several days in advance. As a safety measure, a credit card number is required at the time of booking. Must be 16 years or older for the thermal experience. No outside food or drinks allowed, restaurant available on site. No promotion can be applied to purchases made with a gift card. Prices subject to change without prior notice. An extra charge due to a price increase may be charged one year after the card’s issue date. Higher rates apply during high season and for some events. Monetary value is valid in all Strøm Nordic Spa. Not valid for the purchase of gift cards, memberships and for online reservation of the thermal experience. Not redeemable for cash and non-refundable. A 24-hour delay between the online purchase and the use of a service or gift card is required.
EVENTS
Event tickets are non refundable and non transferable. Limited number of places available, reservation required.
ACTIVATION DELAY
A 24h delay between the online purchase and use of a service or gift card is required.
CANCELLATION POLICY
When booking a massage or treatment, a credit card number is required as a safety measure. Cancelling or modifying less than 48 hours prior to the appointment will result in a 50% charge on your credit card. Cancelling or modifying less than 24 hours prior to the appointment will result in a 100% charge on your credit card. To cancel, please contact us at the following phone number: 1-877-761-2772. The online thermal experience reservation cannot be cancelled and is non-transferable and non-refundable. The reservation of a massage or treatment does not include the thermal experience. If you add the thermal experience to your massage or treatment, you have priority access.
RETURN AND DELIVERY POLICY
Delivery
EXPEDITED PARCEL
Choose Expedited Parcel and allow for a delivery period of 3 to 5 business days depending on the destination address. A $9 charge will be added to your order. Conditions beyond our control (bad weather, strikes, customs, peak periods, etc.) may cause additional delays for which we cannot be held responsible. We cannot guarantee delivery before Christmas for any order placed after December 14. In this case, we suggest choosing Xpresspost delivery. Shipping in Canada only.
XPRESSPOST
Choose Xpresspost service and take advantage of delivery within 2 to 3 business days. A $15 charge will be added to your order. Exceptions may occur during the following peak periods: Black Friday week, Cyber Monday, and Christmas. In this case, please allow for 3 to 4 business days. Shipping in Canada only.
Return Policy
We are committed to ensuring that you are completely satisfied with your online product purchases at stromspa.com, whether by their design, their efficiency or their quality. If this is not the case, you can return your items within 30 days of the purchase by completing the return form in order to obtain a return authorization.
When returning items, please keep these four rules in mind:
ITEMS MUST BE IN THEIR ORIGINAL CONDITION (NEW)
We only accept returns on products that bear their original label and that are in their original packaging. Open or partially used items or those with scratches, scrapes, odours, stains, or tears will not be accepted. Swimsuit returns will be accepted only if the hygienic protection and the price tags are still attached, and if the merchandise is unworn and unwashed. We strongly recommend you do not remove your underwear when trying on swimsuits until you are sure that the fit and style are to your liking.
CERTAIN ITEMS CANNOT BE RETURNED
Gift card sales are final and cannot be refunded.
YOU MUST HAVE A COPY OF THE ORIGINAL RECEIPT IN YOUR POSSESSION
No return will be possible without a copy of the original receipt that was sent to you by email at the time of purchase.
SHIPPING AND RETURN CHARGES ARE NON-REFUNDABLE
Shipping charges are non-refundable. By returning products, you agree to pay the shipping charges.
Please note that, if the above conditions are not met, Strøm Nordic Spa reserves the right to refuse to process the return.
IN-SPA RETURN
Please complete the online return form before heading to the spa. No return will be possible without your return authorization number. You must have the credit card used for the initial purchase in your possession. No refunds or exchanges on swimsuit purchases made in spa.
RETURN BY MAIL
Please complete the online return form to obtain a return authorization number. The products to be returned can be sent by mail using the Canada Post documents.
Once we have received and approved your return, a team member will contact you. The total amount paid for the item will be refunded to you, excluding discounts and shipping charges.
Customer service : 1 877 761.2772
ORDER MODIFICATION AND CANCELLATION
To modify or cancel an order, please contact customer service at 1 (877) 761-2772. Please have your order number on hand.
PRICES LISTED ON THE WEBSITE
All prices on the website are in Canadian funds, therefore you will be charged in Canadian dollars. If you are a living outside of Canada, a currency conversion to your local currency will automatically be performed by the institution that issued your credit card. Where applicable, and unless stated differently on the website, please note that the shipping costs and applicable sales taxes will be added to your bill. The prices listed on the website are subject to change without notice.
PAYMENT
By placing an order, you agree to pay the total price of your order (price of products, services, shipping costs and applicable taxes) as indicated on the website at the time of ordering. You also agree to honor your contract with the financial institution that issued your credit card.
PRIVACY AND PRIVACY POLICY
Strøm has a policy in terms of protection of privacy. No personal information will be disclosed to anyone except during the transaction process to obtain authorization from the credit card issuer or in cases where it is required by law.
SECURITY
All transactions carried out on the website www.stromspa.com are performed on a secure server with SSL (Secure Socket Layer) to prevent unauthorized access to data when transferring data between your computer and the server.
NETIQUETTE
Our Netiquette is a guideline defining the rules of conduct, politeness and propriety that are recommended for all of our web platforms. The Strøm Netiquette is based on values of kindness such as respect for others, tolerance, openness, good manners and politeness. The values we maintain in our traditional communications apply just as much to the web universe. Thus, rude or hateful comments, racist or sexist statements as well as provocative messages, insults and obscenities will under no circumstances be tolerated on our platforms. Comments against our Netiquette will be removed and users may be blocked from our platforms.
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The thermal experience may not be recommended for pregnant women or those with heart conditions, hypertension or hypotension, diabetes or respiratory illnesses.
The minimum age for the thermal experience is 16 years.
At the time of booking, a credit card number is required as a safety measure. Cancelling or modifying less than 48 hours prior to the appointment will result in a 50% charge on your credit card. Cancelling or modifying less than 24 hours prior to the appointment will result in a 100% charge on your credit card. The reservation of a massage or treatment does not include the thermal experience. If you add the thermal experience to your massage or treatment, you have priority access. To cancel, please contact us at the following telephone number: 1 (877) 761-2772.
The high-end products Nelly De Vuyst contain natural plant substances and are formulated based on the most recent discoveries in cosmetology. Nelly De Vuyst uses a wide range of plant extracts and essential oils that are obtained from certified botanical species organically grown and carefully extracted to preserve the richness and benefits nature has to offer.
Matis
With its visionary spirit and the boldness of its formulas, Matis stands out as the benchmark brand for scientifical and technical care. The range offers products adapted to all skin types.
Specialized in natural skincare, Algologie has been offering a unique and exclusive method for more than 30 years. Based on mineralization, it allows re-balancing the vital functions of the body and will give you visible results. Your skin recovers its natural balance and you will be in a state of total well-being.
Conference in French only: Parfaitement imparfait(e) par Claudine Blier
Cette conférence vise à démontrer combien le perfectionnisme est intimement lié à la façon dont nous réagissons dans notre quotidien. Souvent par peur de déplaire, plusieurs s'exigent d'être parfait. Mais qu'y a-t-il derrière cette peur de déplaire? La plupart du temps, il s’agit de croyances limitantes et de d'autres peurs qui viennent se greffer les unes aux autres. Au fil du temps, nous donnons trop de pouvoir à ces peurs et croyances limitantes. C'est ce qui nous freine dans notre élan d'être nous-même et entraîne une difficulté de s'accepter avec nos forces et nos points de vulnérabilité. Cela occasionne souvent des insatisfactions personnelles et relationnelles. L’objectif de cette conférence est de transmettre des clés essentielles à la transformation de soi afin de diminuer la pression que nous mettons sur nos épaules en cherchant à atteindre la perfection à tout prix. Il devient alors possible de développer l'acceptation de soi, qui conduit éventuellement à l’amour de soi.
Biographie
Diplômée du CRAM en 2015 à titre de TRA, Thérapeute en relation d’aide (MD), Claudine poursuit assidûment son cheminement personnel afin d’offrir un accompagnement sensible à ses clients. Elle est spécialisée en accompagnement du deuil, pertes et renoncements ainsi qu’en animation d’ateliers. De plus, elle offre des conférences portant tant sur le deuil que sur tout ce qui a trait au mieux-être. Claudine est soucieuse d’offrir une écoute attentive, une présence chaleureuse où l’accueil des différences, le respect du rythme et le non-jugement sont au cœur de ses priorités. Elle accompagne ses clients dans leur désir de faire de leur bien-être une priorité afin qu’ils puissent retrouver une paix d’esprit et le plaisir d’exister librement pour qui ils sont. Claudine développe activement son entreprise « Regard en soi » où elle propose des consultations individuelles, des ateliers de développement personnel, des séances de yoga du rire et des conférences. Sa devise : « Se libérer le cœur pour avoir le pas plus léger ».
Conference-workshop in French only by Marie-Daniel Lussier – Être authentique : se réaliser pleinement et mieux vivre en relation avec les autres
Comment faire pour arriver à faire des choix conséquents avec notre nature profonde? Qu'est-ce qui fait que nous n'arrivons pas à être entièrement nous-même dans nos relations personnelles, professionnelles ou familiales? Cette conférence-atelier a pour objectif de vous amener à honorer votre différence tout en développant l’écoute de vos besoins spécifiques et des ressources que vous possédez pour arriver à être plus authentique et ainsi vivre une vie plus satisfaisante, dans vos relations, dans la réalisation de vos rêves et de vos projets. Ce moment d’arrêt vous permettra de trouver des outils pour vous aider à vous propulser davantage et récupérer votre élan intérieur afin de mieux profiter de votre vie.
Ensemble, nous regarderons :
Évidemment, cette démarche se fait dans le respect et le rythme de chaque participant. Au plaisir de vous rencontrer!
Biographie
Marie-Daniel Lussier cumule plus de 15 années d’expérience comme Thérapeute en relation d’aide à l’ANDC (Approche non-directive créatrice). Diplômée du Centre de Relation d’Aide de Montréal (2004), elle travaille en bureau privé avec les enfants, les adolescents, les adultes et les couples. De plus, elle compte 14 années d’expérience comme interprète et animatrice, et 10 ans d’expérience en production, coordination et réalisation de créations et spectacles professionnels.
The Aufguss is one of those rituals that give you the most relaxing experience. A “sauna master” of the opgietmeester accompanies you into the sauna and pours a special mixture of water and essential oils on the hot stones, producing a cloud of steam, while the essential oils perfume the air. At the same time the “sauna master” makes circular movements with a towel to circulate the air and to remove the insulating layer of air that surrounds your body. The temperature around your body is rising and despite the sensation of heat you might end up with goose bumps on your skin. In the middle of the session, we will serve you frozen citrus fruits to cool you off. You will leave the Aufguss session in a state of relaxation that you have never experienced before. And if you have never tried an Aufguss, this is the perfect opportunity to do so!
Shinay, which means piece of mind, is a Tibetan Buddhist meditation aiming to quiet the mind.
During this sensory experience, while practicing the typical Tibetan breathing technique, you are invited to sit in the steam bath where the smell of essential oils as well as the sounds of meditation chants, a Tibetan bowl and Tingsha transport you towards a complete harmony between your body and your mind.
To round off your relaxation, you will have the chance to drink a tea made of Tibetan Goji berries, served by the Shiney master. Your experience will end with the application of a moisturizing oil spray. If you have never had the opportunity to try Shinay now is the perfect time!
The menu is a selection between three meals based
on the chef inspiration and seasonal ingredients.
Tips to get and maintain an optimal energy level. Essential foods for an active and effective brain, and multiple tools to eat a healthy diet despite a busy schedule.
Renowned nutritionist Isabelle Huot is THE person in the field of nutrition in Quebec to contact. Currently a columnist in several printed Medias, Journal de Montréal, Bel âge, Moi et Cie, Beauté HD et l'Actualité Médicale, Isabelle also does segments on nutrition on several television channels (Salut Bonjour, Pour le Plaisir, Libre-Service). Each year, she travels throughout the province to give lectures addressing both the general public and employees of private companies. Author of 9 books, owner of 5 clinics, Isabelle has also developed her own selection of meals and healthy snacks, available online or in supermarkets.
Conference in French only : Déjouer le mental : Et si on s'écoutait davantage… par Marie Véronique Leblanc, fondatrice de Simplicité familiale
Cet atelier vous propose de penser hors des normes, des croyances limitantes et des jugements pendant 60 minutes afin de vous sentir plus léger.
Vous découvrirez des outils pratiques d'Access Bars(R) pour faciliter la prise de conscience et le changement. Ces outils sont utilisés dans 170 pays à travers le monde pour transformer sa vie simplement, pour passer de la lourdeur à la légèreté et pour encourager le lâcher-prise. Ils permettent aussi de cesser de se juger, de calmer le discours mental, d’augmenter sa joie de vivre et se libérer du stress et du passé.
It is a hot steam bath which differs from the Scandinavian dry heat sauna. The steam is obtained by spraying hot water on a brick stove. The temperature can be anywhere between 65 ° C to 120 ° C, it is not advisable to stay in the banya more than 5 minutes at a time. Also it is recommended to put a beanie, preferably made of felt, to protect the head from the intense heat. According to tradition people hit themselves vigorously with bunches of dried branches and leaves from birch, oak or eucalyptus. These branches form a "broom" called venik and they are moistened with water before they are used. The purpose is to cleanse and soften the skin, to activate the sweating and the blood circulation all while releasing a pleasant fragrance. Once this "massage" is finished, it is customary to dip in a cold water pool, a lake, a river or to roll in the snow in winter time. Usually this ritual is repeated two to three times before enjoying some tea and sweet treats in the relaxation room. In general, the Russians stay at a banya for at least two hours (alternating with cold shower breaks of course) to take advantage of the effects of the hot steam.
Outdoor whirlpools, thermal and Nordic baths, Finnish saunas, essential oils steam baths, thermal and Nordic waterfalls, indoor and outdoor relaxation areas with fireplaces.
*The rental of a bathrobe, a towel and a locker is included in the entry price.
Applicable taxes will be added to the value of the selected service or package so that the recipient of the gift card does not have to pay them when they visit Strøm Nordic Spa.
There is no tax on gift cards with a monetary value.
Goods and Services Tax (GST) and Quebec Sales Tax (QST) will be collected at the applicable rates.
