If you wish to take advantage of the thermal experience, it is now possible to reserve your access online in order to guarantee your place on the desired date.
How to access the thermal experience?
If you have booked or wish to book a treatment or massage
You do not need to reserve your thermal experience online. Contact customer service at 1-877-761-2772 to book your treatment or massage and your access to the thermal experience will be assured (entrance fee to the thermal experience not included).
If you wish to take advantage of the thermal experience only
- You can reserve your place (online only) by choosing from our selection of thermal experiences with reserved access, on the date and time of your choice.
- Please note that in August, the three time slots available for arrivals are: from 9 to 10 a.m., from 10:30 to 11:30 a.m. and from 4 to 6 p.m.; in September, the five time slots available for arrivals are: from 9 to 10 a.m., from 10:30 to 11:30 a.m., from 12 to 1 p.m., from 4 to 5 p.m. and from 5 to 6 p.m.
- You can also access the facilities on a first-come, first-served basis without a reservation, even if the online reservation calendar is full. If the capacity of the site is reached at the time of your arrival, you will be able to register on a waiting list.
- There is no time limit to enjoy the thermal experience during your visit.
Classic thermal experience
Reserved access to the complete thermal circuit, rental of a bathrobe, a towel and a locker
Premium thermal experience
Reserved access to the complete thermal circuit, choice of one item among selected Strøm products, wellness inclusions at a reduced price, rental of a bathrobe, a towel and a locker
Signature thermal experience
Reserved access to the complete thermal circuit, choice of one item among selected Strøm products, wellness inclusions at a reduced price, gastronomic experience at Nord restaurant or Fika café, rental of a bathrobe, a towel and a locker
Comfort reserved access
Already have a thermal experience gift card?
The comfort reserved access can be combined with your gift card to guarantee your access on the desired date. The amount paid can be used on site as a credit on the day of your visit. The gift card must not include a massage or treatment.
1. Reservation is non-refundable, non-transferable and non-cashable. 2. Valid only on the date and time reserved at the time of online purchase and indicated on the electronic confirmation. 3. Full payment will be charged to the credit card at the time of online booking. 4. Gift cards (including WaySpa cards) cannot be used to pay for the online reservation. 5. In order to allow our team to welcome you in the best possible way, reservations must be made at least 24 hours in advance. 6. There is no time limit to enjoy the thermal experience during your visit. 7. Reserved for people aged 16 and over.
Please select a reservation date for the thermal experience
You can also access the facilities on a first-come, first-served basis without a reservation. If the capacity of the site is reached at the time of your arrival, you will be able to register on a waiting list.
Terms and conditions
Welcome to our website www.stromspa.com. By visiting this website and / or placing an order you accept the following policies and terms and conditions:
All purchases made online at stromspa.com are issued in the form of a gift card, with the exception of products from the Strøm boutique and the online reservation for the thermal experience. Please present this gift card at the moment of your visit at the spa. Reservation for thermal experience is optional; places are limited. For massages, treatments and events, we invite our guests to book several days in advance. As a safety measure, a credit card number is required at the time of booking. Must be 16 years or older for the thermal experience. No outside food or drinks allowed, restaurant available on site. No promotion can be applied to purchases made with a gift card. Prices subject to change without prior notice. An extra charge due to a price increase may be charged one year after the card’s issue date. Higher rates apply during high season and for some events. Monetary value is valid in all Strøm Nordic Spa. Not valid for the purchase of gift cards, memberships and for online reservation of the thermal experience. Not redeemable for cash and non-refundable. A 24-hour delay between the online purchase and the use of a service or gift card is required.
Event tickets are non refundable and non transferable. Limited number of places available, reservation required.
A 24h delay between the online purchase and use of a service or gift card is required.
When booking a massage or treatment, a credit card number is required as a safety measure. Cancelling or modifying less than 48 hours prior to the appointment will result in a 50% charge on your credit card. Cancelling or modifying less than 24 hours prior to the appointment will result in a 100% charge on your credit card. To cancel, please contact us at the following phone number: 1-877-761-2772. The online thermal experience reservation cannot be cancelled and is non-transferable and non-refundable. The reservation of a massage or treatment does not include the thermal experience. If you add the thermal experience to your massage or treatment, you have priority access.
RETURN AND DELIVERY POLICY
Choose Expedited Parcel and allow for a delivery period of 3 to 5 business days depending on the destination address. A $9 charge will be added to your order. Conditions beyond our control (bad weather, strikes, customs, peak periods, etc.) may cause additional delays for which we cannot be held responsible. We cannot guarantee delivery before Christmas for any order placed after December 14. In this case, we suggest choosing Xpresspost delivery. Shipping in Canada only.
Choose Xpresspost service and take advantage of delivery within 2 to 3 business days. A $15 charge will be added to your order. Exceptions may occur during the following peak periods: Black Friday week, Cyber Monday, and Christmas. In this case, please allow for 3 to 4 business days. Shipping in Canada only.
We are committed to ensuring that you are completely satisfied with your online product purchases at stromspa.com, whether by their design, their efficiency or their quality. If this is not the case, you can return your items within 30 days of the purchase by completing the return form in order to obtain a return authorization.
When returning items, please keep these four rules in mind:
ITEMS MUST BE IN THEIR ORIGINAL CONDITION (NEW)
We only accept returns on products that bear their original label and that are in their original packaging. Open or partially used items or those with scratches, scrapes, odours, stains, or tears will not be accepted. Swimsuit returns will be accepted only if the hygienic protection and the price tags are still attached, and if the merchandise is unworn and unwashed. We strongly recommend you do not remove your underwear when trying on swimsuits until you are sure that the fit and style are to your liking.
CERTAIN ITEMS CANNOT BE RETURNED
Gift card sales are final and cannot be refunded.
YOU MUST HAVE A COPY OF THE ORIGINAL RECEIPT IN YOUR POSSESSION
No return will be possible without a copy of the original receipt that was sent to you by email at the time of purchase.
SHIPPING AND RETURN CHARGES ARE NON-REFUNDABLE
Shipping charges are non-refundable. By returning products, you agree to pay the shipping charges.
Please note that, if the above conditions are not met, Strøm Nordic Spa reserves the right to refuse to process the return.
Please complete the online return form before heading to the spa. No return will be possible without your return authorization number. You must have the credit card used for the initial purchase in your possession. No refunds or exchanges on swimsuit purchases made in spa.
RETURN BY MAIL
Please complete the online return form to obtain a return authorization number. The products to be returned can be sent by mail using the Canada Post documents.
Once we have received and approved your return, a team member will contact you. The total amount paid for the item will be refunded to you, excluding discounts and shipping charges.
Customer service : 1 877 761.2772
ORDER MODIFICATION AND CANCELLATION
To modify or cancel an order, please contact customer service at 1 (877) 761-2772. Please have your order number on hand.
PRICES LISTED ON THE WEBSITE
All prices on the website are in Canadian funds, therefore you will be charged in Canadian dollars. If you are a living outside of Canada, a currency conversion to your local currency will automatically be performed by the institution that issued your credit card. Where applicable, and unless stated differently on the website, please note that the shipping costs and applicable sales taxes will be added to your bill. The prices listed on the website are subject to change without notice.
By placing an order, you agree to pay the total price of your order (price of products, services, shipping costs and applicable taxes) as indicated on the website at the time of ordering. You also agree to honor your contract with the financial institution that issued your credit card.
Strøm has a policy in terms of protection of privacy. No personal information will be disclosed to anyone except during the transaction process to obtain authorization from the credit card issuer or in cases where it is required by law.
All transactions carried out on the website www.stromspa.com are performed on a secure server with SSL (Secure Socket Layer) to prevent unauthorized access to data when transferring data between your computer and the server.
Our Netiquette is a guideline defining the rules of conduct, politeness and propriety that are recommended for all of our web platforms. The Strøm Netiquette is based on values of kindness such as respect for others, tolerance, openness, good manners and politeness. The values we maintain in our traditional communications apply just as much to the web universe. Thus, rude or hateful comments, racist or sexist statements as well as provocative messages, insults and obscenities will under no circumstances be tolerated on our platforms. Comments against our Netiquette will be removed and users may be blocked from our platforms.
High season dates
DECEMBER 20, 2021 TO JANUARY 9, 2022
FEBRUARY 26 TO MARCH 6, 2022
AUGUST 1 TO 31, 2022
The thermal experience may not be recommended for pregnant women or those with heart conditions, hypertension or hypotension, diabetes or respiratory illnesses.
The minimum age for the thermal experience is 16 years.
Privileges of members
MEMBER PRIVILEGES (IN THE STRØM WHERE THE MEMBERSHIP WAS PURCHASED ONLY)
MEMBER PRIVILEGES (IN OTHER STRØM)
*Cannot be combined with any other offer or promotion.
*Payment by gift card (including Strøm and WaySpa gift cards) is not applicable on memberships.
At the time of booking, a credit card number is required as a safety measure. Cancelling or modifying less than 48 hours prior to the appointment will result in a 50% charge on your credit card. Cancelling or modifying less than 24 hours prior to the appointment will result in a 100% charge on your credit card. The reservation of a massage or treatment does not include the thermal experience. If you add the thermal experience to your massage or treatment, you have priority access. To cancel, please contact us at the following telephone number: 1 (877) 761-2772.
Soins Nelly De Vuyst
The high-end products Nelly De Vuyst contain natural plant substances and are formulated based on the most recent discoveries in cosmetology. Nelly De Vuyst uses a wide range of plant extracts and essential oils that are obtained from certified botanical species organically grown and carefully extracted to preserve the richness and benefits nature has to offer.
With its visionary spirit and the boldness of its formulas, Matis stands out as the benchmark brand for scientifical and technical care. The range offers products adapted to all skin types.
Specialized in natural skincare, Algologie has been offering a unique and exclusive method for more than 30 years. Based on mineralization, it allows re-balancing the vital functions of the body and will give you visible results. Your skin recovers its natural balance and you will be in a state of total well-being.
Vodka or rum, cucumber-melon green tea from MysTea, lemon
Vodka, triple sec, tropical fruits herbal tea from MysTea, lime
Vodka, lychee liqueur, cranberry juice, sparkling lychee wine
CUCUMBER GIN TONIC
Gin, tonic, lime, cucumber
Bubbly, sparkling strawberry wine
The Aufguss is one of those rituals that give you the most relaxing experience. A “sauna master” of the opgietmeester accompanies you into the sauna and pours a special mixture of water and essential oils on the hot stones, producing a cloud of steam, while the essential oils perfume the air. At the same time the “sauna master” makes circular movements with a towel to circulate the air and to remove the insulating layer of air that surrounds your body. The temperature around your body is rising and despite the sensation of heat you might end up with goose bumps on your skin. In the middle of the session, we will serve you frozen citrus fruits to cool you off. You will leave the Aufguss session in a state of relaxation that you have never experienced before. And if you have never tried an Aufguss, this is the perfect opportunity to do so!
Shinay - Tibetan Ritual
Shinay, which means piece of mind, is a Tibetan Buddhist meditation aiming to quiet the mind.
During this sensory experience, while practicing the typical Tibetan breathing technique, you are invited to sit in the steam bath where the smell of essential oils as well as the sounds of meditation chants, a Tibetan bowl and Tingsha transport you towards a complete harmony between your body and your mind.
To round off your relaxation, you will have the chance to drink a tea made of Tibetan Goji berries, served by the Shiney master. Your experience will end with the application of a moisturizing oil spray. If you have never had the opportunity to try Shinay now is the perfect time!
Friday under the stars menu
The menu is a selection between three meals based
on the chef inspiration and seasonal ingredients.
Tips to get and maintain an optimal energy level. Essential foods for an active and effective brain, and multiple tools to eat a healthy diet despite a busy schedule.
Renowned nutritionist Isabelle Huot is THE person in the field of nutrition in Quebec to contact. Currently a columnist in several printed Medias, Journal de Montréal, Bel âge, Moi et Cie, Beauté HD et l'Actualité Médicale, Isabelle also does segments on nutrition on several television channels (Salut Bonjour, Pour le Plaisir, Libre-Service). Each year, she travels throughout the province to give lectures addressing both the general public and employees of private companies. Author of 9 books, owner of 5 clinics, Isabelle has also developed her own selection of meals and healthy snacks, available online or in supermarkets.
Experience two programs in one hour! The session will start with a run at your own pace, supervised by a qualified coach who will give you advice on running. The distance to our destination will be about 1.5 km. The workout will continue with Cardio-FIT, a circuit program combining cardiovascular and muscular exercises. To return to Strom Spa you can either run or walk. The workouts are for all fitness levels. Sportswear and a water bottle are required.
It is a hot steam bath which differs from the Scandinavian dry heat sauna. The steam is obtained by spraying hot water on a brick stove. The temperature can be anywhere between 65 ° C to 120 ° C, it is not advisable to stay in the banya more than 5 minutes at a time. Also it is recommended to put a beanie, preferably made of felt, to protect the head from the intense heat. According to tradition people hit themselves vigorously with bunches of dried branches and leaves from birch, oak or eucalyptus. These branches form a "broom" called venik and they are moistened with water before they are used. The purpose is to cleanse and soften the skin, to activate the sweating and the blood circulation all while releasing a pleasant fragrance. Once this "massage" is finished, it is customary to dip in a cold water pool, a lake, a river or to roll in the snow in winter time. Usually this ritual is repeated two to three times before enjoying some tea and sweet treats in the relaxation room. In general, the Russians stay at a banya for at least two hours (alternating with cold shower breaks of course) to take advantage of the effects of the hot steam.
Delivery and Returns Policy
Outdoor whirlpools, thermal and Nordic baths, Finnish saunas, eucalyptus steam bath, thermal and Nordic waterfalls, indoor and outdoor relaxation areas with fireplaces.
*The rental of a bathrobe, a towel and a locker is included in the entry price.
Laga flotation bath
Gift cards (services and packages)
Applicable taxes will be added to the value of the selected service or package so that the recipient of the gift card does not have to pay them when they visit Strøm Nordic Spa.
There is no tax on gift cards with a monetary value.
Goods and Services Tax (GST) and Quebec Sales Tax (QST) will be collected at the applicable rates.