Welcome to our website www.stromspa.com. By visiting this website and / or placing an order you accept the following policies and terms and conditions:
All purchases made online on stromspa.com are issued in the form of a gift card, with the exception of products from the Strøm store. You must show your gift card at the front desk upon arrival. We do not take reservations for the thermal experience: limited number of places available. For massages, treatments and events, we invite our guests to book many days in advance. As a safety measure, a credit card number is required at the time of booking. Must be 16 years or older for the thermal experience. No outside food or beverages allowed, bistro available on site. No discount or coupon can be applied to purchases made with a gift card. Prices subject to change without notice. Due to an eventual price increase, an additional fee may be charged one year after the card’s issue date. Regular rates exclude high season. Monetary value is valid in all Strøm nordic spas. Not valid for the purchase of gift cards. Not redeemable for cash and non-refundable. Non refundable and non-transferable event tickets. A 24h delay between the online purchase and use of a service or gift card is required.
Event tickets are non refundable and non transferable. Limited number of places available, reservation required.
A 24h delay between the online purchase and use of a service or gift card is required.
At the time of booking, a credit card number is required as a safety measure. Cancelling less than 48 hours prior to the appointment will result in a 50% charge on your credit card. Cancelling or modifying less than 24 hours prior to the appointment will result in a 100% charge on your credit card. The reservation of a massage or treatment does not include the thermal experience. If you add the thermal experience to your massage or treatment, you have priority access. To cancel, please contact us at the following telephone number: 1 (877) 761-2772.
EXCHANGE AND REFUND
For an exchange or a refund of a product from the Strøm store, please contact customer service at 1 (877) 761-2772 to obtain an authorization. The client agrees to pay the total cost of the shipping fees if applicable. Gift cards are not redeemable for cash and non-refundable. For hygiene reasons, swimsuits can not be exchanged or returned.
ORDER MODIFICATION AND CANCELLATION
To modify or cancel an order, please contact customer service at 1 (877) 761-2772. Please have your order number on hand.
PRICES LISTED ON THE WEBSITE
All prices on the website are in Canadian funds, therefore you will be charged in Canadian dollars. If you are a living outside of Canada, a currency conversion to your local currency will automatically be performed by the institution that issued your credit card. Where applicable, and unless stated differently on the website, please note that the shipping costs and applicable sales taxes will be added to your bill. The prices listed on the website are subject to change without notice.
By placing an order, you agree to pay the total price of your order (price of products, services, shipping costs and applicable taxes) as indicated on the website at the time of ordering. You also agree to honor your contract with the financial institution that issued your credit card.
Unless stated differently on the website, shipping costs are entirely paid for by the client. If custom duties are applicable on shippings outside of Canada, they will also be entirely paid for by the client.
Strøm has a policy in terms of protection of privacy. No personal information will be disclosed to anyone except during the transaction process to obtain authorization from the credit card issuer or in cases where it is required by law.
All transactions carried out on the website www.stromspa.com are performed on a secure server with SSL (Secure Socket Layer) to prevent unauthorized access to data when transferring data between your computer and the server.
Our Netiquette is a guideline defining the rules of conduct, politeness and propriety that are recommended for all of our web platforms. The Strøm Netiquette is based on values of kindness such as respect for others, tolerance, openness, good manners and politeness. The values we maintain in our traditional communications apply just as much to the web universe. Thus, rude or hateful comments, racist or sexist statements as well as provocative messages, insults and obscenities will under no circumstances be tolerated on our platforms. Comments against our Netiquette will be removed and users may be blocked from our platforms.