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Terms and conditions

Welcome to our website www.stromspa.com. By visiting this website and / or placing an order you accept the following policies and terms and conditions:

GIFT CARDS

All purchases made online at stromspa.com are issued in the form of a gift card, with the exception of products from the Strøm boutique. Please present this gift card at the moment of your visit at the spa. We do not take reservations for the thermal experience; places are limited. For massages, treatments and events, we invite our guests to book several days in advance. As a safety measure, a credit card number is required at the time of booking. Must be 16 years or older for the thermal experience. No outside food or drinks allowed, restaurant available on site. No promotion can be applied to purchases made with a gift card. Prices subject to change without prior notice. An extra charge due to a price increase may be charged one year after the card’s issue date. Higher rates apply during high season and for some events. Monetary value is valid in all Strøm Nordic Spa. Not valid for the purchase of gift cards. Not redeemable for cash and non-refundable. A 24-hour delay between the online purchase and the use of a service or gift card is required.

EVENTS

Event tickets are non refundable and non transferable. Limited number of places available, reservation required.

ACTIVATION DELAY

A 24h delay between the online purchase and use of a service or gift card is required.

CANCELLATION POLICY

At the time of booking, a credit card number is required as a safety measure. Cancelling less than 48 hours prior to the appointment will result in a 50% charge on your credit card. Cancelling or modifying less than 24 hours prior to the appointment will result in a 100% charge on your credit card. The reservation of a massage or treatment does not include the thermal experience. Upon reservation of a massage or treatment, you have priority access to the thermal experience. Event tickets are non-refundable and non-transferable. To cancel, please call 1-877-761-2772.

RETURN AND DELIVERY POLICY

Delivery

EXPEDITED PARCEL
Choose Expedited Parcel and allow for a delivery period of 3 to 5 business days depending on the destination address. A $9 charge will be added to your order. Conditions beyond our control (bad weather, strikes, customs, peak periods, etc.) may cause additional delays for which we cannot be held responsible. We cannot guarantee delivery before Christmas for any order placed after December 14. In this case, we suggest choosing Xpresspost delivery. Shipping in Canada only.

XPRESSPOST
Choose Xpresspost service and take advantage of delivery within 2 to 3 business days. A $15 charge will be added to your order. Exceptions may occur during the following peak periods: Black Friday week, Cyber Monday, and Christmas. In this case, please allow for 3 to 4 business days. Shipping in Canada only.

Return Policy

We are committed to ensuring that you are completely satisfied with your online product purchases at stromspa.com, whether by their design, their efficiency or their quality. If this is not the case, you can return your items within 30 days of the purchase by completing the return form in order to obtain a return authorization.

When returning items, please keep these four rules in mind:

ITEMS MUST BE IN THEIR ORIGINAL CONDITION (NEW)
We only accept returns on products that bear their original label and that are in their original packaging. Open or partially used items or those with scratches, scrapes, odours, stains, or tears will not be accepted.
CERTAIN ITEMS CANNOT BE RETURNED
We do not accept any returns on swimwear. Gift card sales are final and cannot be refunded.
YOU MUST HAVE A COPY OF THE ORIGINAL RECEIPT IN YOUR POSSESSION
No return will be possible without a copy of the original receipt that was sent to you by email at the time of purchase.
SHIPPING AND RETURN CHARGES ARE NON-REFUNDABLE
Shipping charges are non-refundable. By returning products, you agree to pay the shipping charges.

Please note that, if the above conditions are not met, Strøm Nordic Spa reserves the right to refuse to process the return.

IN-STORE RETURN
Please complete the online return form before heading to the store. No return will be possible without your return authorization number. You must have the credit card used during the initial purchase in your possession.
RETURN BY MAIL
Please complete the online return form to obtain a return authorization number. The products to be returned can be sent by mail using the Canada Post documents.
Once we have received and approved your return, a team member will contact you. The total amount paid for the item will be refunded to you, excluding discounts and shipping charges.

Customer service : 1 877 761.2772

ORDER MODIFICATION AND CANCELLATION

To modify or cancel an order, please contact customer service at 1 (877) 761-2772. Please have your order number on hand.

PRICES LISTED ON THE WEBSITE

All prices on the website are in Canadian funds, therefore you will be charged in Canadian dollars. If you are a living outside of Canada, a currency conversion to your local currency will automatically be performed by the institution that issued your credit card. Where applicable, and unless stated differently on the website, please note that the shipping costs and applicable sales taxes will be added to your bill. The prices listed on the website are subject to change without notice.

PAYMENT

By placing an order, you agree to pay the total price of your order (price of products, services, shipping costs and applicable taxes) as indicated on the website at the time of ordering. You also agree to honor your contract with the financial institution that issued your credit card.

PRIVACY AND PRIVACY POLICY

Strøm has a policy in terms of protection of privacy. No personal information will be disclosed to anyone except during the transaction process to obtain authorization from the credit card issuer or in cases where it is required by law.

SECURITY

All transactions carried out on the website www.stromspa.com are performed on a secure server with SSL (Secure Socket Layer) to prevent unauthorized access to data when transferring data between your computer and the server.

NETIQUETTE

Our Netiquette is a guideline defining the rules of conduct, politeness and propriety that are recommended for all of our web platforms. The Strøm Netiquette is based on values of kindness such as respect for others, tolerance, openness, good manners and politeness. The values we maintain in our traditional communications apply just as much to the web universe. Thus, rude or hateful comments, racist or sexist statements as well as provocative messages, insults and obscenities will under no circumstances be tolerated on our platforms. Comments against our Netiquette will be removed and users may be blocked from our platforms.

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