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Frequently asked questions

Thermal experience

Gift cards (including WaySpa cards) cannot be used to pay for online reservations. A credit card is required when booking online, but no charges will be made to the card unless you do not present yourself for your reservation. If you have a gift card, we will be able to apply it on arrival.

Reservation is non-refundable, non-changeable, non-transferable and non-cashable. Valid only on the date and time reserved at the time of online booking and indicated on the electronic confirmation. A credit card is required when booking online, but no charges will be made to the card unless you do not present yourself for your reservation.

To register, please provide a phone number that allows you to receive and send text messages.

  • Since we do not impose a time limit for our customers to enjoy our facilities, the waiting time cannot be estimated. We will contact customers as soon as possible according to the order in which they were placed on the waiting list.
  • The moment we are able to welcome you, we will send you a notification. You have 10 minutes to answer YES or NO to the message. Once you answer, you have 30 minutes to report to the reception desk where we will be delighted to welcome you. 
*Please note that the phone number used to send messages to customers is not reachable by call or text message.

See statusOld Quebec

See statusNuns' Island

See statusSaint-Sauveur

See statusMont-Saint-Hilaire

See statusSherbrooke

Massages and treatments

You should arrive 30 to 45 minutes before the treatment, as new procedures require a little more time than usual.

The earlier the better! We advise you to book two weeks in advance to give you the best chance to get the time slot you want. During the high season, we recommend you book a month in advance.

The four-hand Swedish massage is not currently available, but we will update our website as the situation evolves. You may contact our customer service at 1-877-761-2772 for more information.

Yes, it is possible to get an insurance receipt from your massage therapist.

Massage therapy is not recommended for people with heart problems, hypertension, respiratory problems, angina or diabetes. For any other medical problem, make sure to get your doctor’s approval before booking. As for beauty treatments, some of our treatments use allergenic ingredients that may not be suitable for all skin types or for pregnant women. For more information regarding specific ingredients, you can ask our customer service department at 1-877-761-2772.

Aimed at relieving muscle tension, this massage is performed with an adjustable body cushion, which allows the pregnant woman to lie on her stomach without feeling pressure.  
 
As for beauty treatments, you can ask our customer service department to ensure that the treatment you are interested in does not use ingredients that are prohibited during pregnancy, such as essential oils.
A credit card number will be requested at the time of reservation for security reasons. Cancellation or modification within 48 hours of your appointment will result in a 50% charge on the credit card. Within 24 hours, a cancellation or modification will result in the full price being charged to the credit card. To cancel, please call the following number: 1-877-761-2772.
 
If you are experiencing symptoms or are likely to have been exposed to Covid-19, we ask that you postpone your reservation, at no charge, to a later time, for the health and safety of all and in accordance with public health recommendations. You may call customer service at 1-877-761-2772 to change your appointment.

Tips are not included in the price of services and packages.

We leave it up to you to add an amount at your discretion.

Frequently asked questions

Depending on our locations and facilities, access for people with reduced mobility may vary. We advise you to contact our customer service department for details of access and restrictions.

Yes, we have free parking.

No, gift cards do not have an expiry date. They can be redeemed at any of our locations for the services specified on the gift card, subject to its validity. Prices may vary from one spa to another, and a surcharge may be required. For more information, please refer to our complete terms of use.

Valentine's Day

Friday, February 9 to sunday, february 11, 2024
Wednesday, February 14, 2024
Friday, february 16 to sunday, february 18, 2024

School break

SAINT-SAUVEUR : SATURDAY, FEBRUARY 24 TO SUNDAY, MARCH 3, 2024
OTHER LOCATIONS : SATURDAY, MARCH 2 TO SUNDAY, MARCH 10, 2024

Easter Monday

MONDAY, APRIL 1, 2024

National Patriots Day

MONDAY, MAY 20, 2024

Saint-Jean-Baptiste Day

MONDAY, JUNE 24, 2024

Canada Day

MONDAY, JULY 1, 2024

Labor Day

MONDAY, SEPTEMBER 2, 2024

Thanksgiving

MONDAY, OCTOBER 14, 2024

Remembrance Day

MONDAY, NOVEMBER 11, 2024

ONLINE

We only accept payments by credit card.

ON SITE

We accept payments by debit, credit and gift card.

NUNS’ ISLAND

  • Open Sunday from 9 a.m. to 10 p.m.*
  • Open Monday to Thursday from 10 a.m. to 10 p.m.*
  • Open Friday and Saturday from 9 a.m. to 11 p.m.*
  • Restaurant open every day from 11:30 a.m. to 9:30 p.m.*
  • Massages and treatments available from 9 a.m.

*Please note that closing time may be earlier depending on traffic on site.


MONT-SAINT-HILAIRE

  • Open every day from 9 a.m. to 10 p.m.
  • Restaurant open every day from 11 a.m. to 9 p.m.*

*Please note that closing time may be earlier depending on traffic on site.


SHERBROOKE

  • Monday to Thursday from 10 a.m. to 10 p.m.
  • Friday to Sunday from 9 a.m. to 10 p.m.
  • Restaurant open every day from 11:30 a.m. to 9 p.m.*
  • Massages and treatments available from 9 a.m.

*Please note that closing time may be earlier depending on traffic on site.


OLD QUEBEC

  • Open every day from 9 a.m. to 10 p.m.
  • Restaurant open Sunday to Wednesday from 11 a.m. to 7 p.m.*
  • Restaurant open Thursday to Saturday from 11 a.m. to 8 p.m.*

*Please note that closing time may be earlier depending on traffic on site.


SAINT-SAUVEUR

  • Open everyday, from 9:30 a.m. to 10 p.m.
  • Restaurant is open from Monday to Thursday, from 11:30 a.m. to 8 p.m.*
  • Restaurant is open from Friday to Sunday, from 11:30 a.m. to 9 p.m.*

*Please note that closing time may be earlier depending on traffic on site.