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Frequently asked questions

The rental of a bathrobe, towels and a lock for your locker.
The locker rooms are also stocked with shampoo, conditioner, shower gel, hairdryers and flat irons.
To learn more, visit our Plan your visit page.

A swimsuit, sandals (required), a reusable water bottle, a waterproof bag to carry your damp swimsuit after your visit as well as sunglasses or a toque, depending on the season.
Swimsuits, sandals and reusable bottles are sold in our boutique. You can also buy toques, headbands and sunscreen.

We ask for complete silence on the site so that you can enjoy a moment of relaxation in peace and quiet. Whispering is permitted in designated areas and during Ekko events.

It is not possible to leave Strøm and return to continue enjoying the facilities.

There is no time limit to enjoy the thermal experience.

The minimum age to be able to enjoy the thermal experience is 16.

Drøm evenings (Tuesday and Wednesday evenings) give young people aged 12 and over access to our facilities accompanied by an adult to learn about the benefits of thermotherapy. LIEN DRØM

Børn mornings (sporadic dates throughout the year): for children aged 5 and over.

Mothers-to-be, we’re thinking of you. Although the thermal experience is not recommended for pregnant women, some of our facilities may be suitable, such as the relaxation and restaurant areas, the flotation bath at Strøm Old Quebec and the temperate pool at Strøm Mont-Saint-Hilaire. We offer you a reduced rate to take advantage of the facilities. We recommend that you discuss this with your doctor beforehand. We also offer a massage adapted for you.

In Old Quebec: 2 eucalyptus steam baths; 2 Finnish saunas; 3 thermal baths; 3 cold baths; 4 indoor relaxation rooms; 1 flotation bath; 1 temperate pool (infinity pool); 1 lazy river (Strøm river); outdoor relaxation areas.

On Nuns’ Island: 1 eucalyptus steam bath; 3 Finnish saunas, including a barrel sauna; 2 thermal baths; 2 cold baths; 2 Nordic showers (May to October); 5 indoor relaxation rooms, relaxation areas; dock.

In Saint-Sauveur: 1 steam bath; 3 Finnish saunas, including a barrel sauna; 5 thermal baths; 2 temperate baths; 1 outdoor cold shower; outdoor and indoor relaxation areas; 2 accesses to rivière à Simon.

In Mont-Saint-Hilaire: 2 steam baths, one with eucalyptus and one with mint and black spruce; 3 Finnish saunas, including a barrel sauna; 2 thermal baths; 3 cold baths; 1 temperate bath; 7 indoor relaxation rooms; outdoor relaxation areas.

In Sherbrooke: 1 eucalyptus steam bath; 2 Finnish saunas, including a barrel sauna; 2 thermal baths; 2 cold baths; 4 indoor relaxation rooms, outdoor relaxation areas; dock; beach.

 

Open all year round, our facilities guarantee an enjoyable experience, no matter the weather. Enjoy every moment, whatever the weather conditions. For safety reasons, we temporarily close the outdoor facilities in the event of thunderstorms.

Yes, it is possible to get an insurance receipt from your massage therapist.

Entry to the thermal experience is not included in the price of the massage or treatment. By booking a massage or treatment, your access to the thermal experience is guaranteed, at an additional cost. You do not need to book it online. Simply mention it at the front desk to take advantage of it.

Massage therapy is not recommended for people with heart problems, hypertension, respiratory problems, angina or diabetes. For any other medical problem, make sure to get your doctor’s approval before booking. As for treatments, some of our treatments use allergenic ingredients that may not be suitable for all skin types or for pregnant women. For more information regarding specific ingredients, you can ask our customer service department at 1-877-761-2772.

We offer an adapted massage for pregnant women, performed with an adjustable body cushion, which allows you to lie on your stomach without feeling pressure, as well as the relaxation from head to fingertips massage adapted for pregnant women.

As for treatments, please ask our customer service department to ensure that the treatment you are interested in does not use ingredients that are not recommended during pregnancy.

Gratuities are not included in the price of services. We leave it up to you to add an amount at your discretion.

To make the most of your appointment, we recommend you arrive 30 minutes early. This will give you enough time to fill out the health questionnaire before your massage or treatment.

Yes, you can book a massage for two (in the same room) online. If the massage combination you are interested in is not available, please book by calling 1-877-761-2772.

Our nail treatments are done on natural nails (with or without nail polish) only.