Reservation is non-refundable, non-changeable, non-transferable and non-cashable. Valid only on the date and time reserved at the time of online booking and indicated on the electronic confirmation. A credit card is required when booking online, but no charges will be made to the card unless you do not present yourself for your reservation.

To register, please provide a phone number that allows you to receive and send text messages.

• Since we do not impose a time limit for our customers to enjoy our facilities, the waiting time cannot be estimated. We will contact customers as soon as possible according to the order in which they were placed on the waiting list.
• The moment we are able to welcome you, we will send you a notification. You have 10 minutes to answer YES or NO to the message. Once you answer, you have 30 minutes to report to the reception desk where we will be delighted to welcome you. 

*Please note that the phone number used to send messages to customers is not reachable by call or text message.

See statusOld Quebec

See statusNuns' Island

See statusSaint-Sauveur

See statusMont-Saint-Hilaire

See statusSherbrooke

The rental of a bathrobe, towels (self-service) and a lock for your locker.

The locker rooms are also stocked with shampoo, conditioner, shower gel, hairdryers and flat irons.

A swimsuit, sandals (required), a reusable water bottle, a waterproof bag to carry your damp swimsuit after your visit as well as sunglasses or a toque, depending on the season.

Swimsuits, sandals and reusable bottles are sold in our boutique.* You can also buy toques, headbands and sunscreen.

*Please note we do not accept cash on site. Please make sure to bring a debit, credit or gift card.

We recommend that you book your treatment or massage online in advance to ensure availability. When booking a treatment or massage, your access to the thermal experience will be automatically assured (entrance fee to the thermal experience not included).

If you wish to enjoy the thermal experience only, you may make an online reservation to secure your place. You can also access the facilities on a first-come, first-served basis, depending on availability. Walk-in places may be limited during peak periods.

On Nuns’ Island: 1 eucalyptus steam bath; 2 Finnish saunas; 2 hot baths; 2 cold baths; 3 indoor relaxation rooms, outdoor relaxation areas.

In Mont-Saint-Hilaire: 2 eucalyptus steam baths; 2 Finnish saunas; 2 hot baths; 3 cold baths; 1 temperate pool; 4 indoor relaxation rooms, outdoor relaxation areas.

In Sherbrooke: 1 Finnish sauna; 1 eucalyptus steam bath; 2 hot baths; 2 cold baths; 3 indoor relaxation rooms, outdoor relaxation areas.

In Old Quebec: 2 Finnish saunas; 2 eucalyptus steam baths; 3 hot baths; 3 cold baths; 4 indoor relaxation rooms; 1 flotation bath; 1 temperate pool (infinite pool); 1 lazy river (Strøm River); outdoor relaxation areas.

In Saint-Sauveur: 5 hot baths, 2 temperate baths, 1 cold shower, 1 steam bath, 2 Finnish sauna, 1 outdoor relaxation areas, 1 indoor relaxation areas, 1 river (Simons)

We ask for silence in the baths, facilities and relaxation areas. However, it is possible to speak quietly in the restaurant.

It is possible to speak in a low voice during Ekko events and in certain areas dedicated to this purpose.

There is no time limit to enjoy the thermal experience.

A passage through the locker rooms and taking a shower is mandatory prior to the thermal experience.

It is not possible to leave the Strøm and return to continue enjoying the facilities.

The minimum age to be able to enjoy the thermal experience is 16.

Younger guests may use our facilities accompanied by an adult to experience the benefits of thermotherapy during the following events (full details on the Thermal Experience page of the location of your choice):

• Drøm evenings (Tuesday and Wednesday evenings): 12 years old and up
• Børn mornings (sporadic dates throughout the year): 5 years old and up

In order to promote relaxation, no wifi network is available for our customers.

It is not recommended for pregnant women to enjoy the thermal experience. However, some of our facilities may be suitable for them, such as the relaxation and restaurant areas, the flotation bath in Old Quebec and the temperate bath (the pool) at Strøm Mont-Saint-Hilaire. That is why pregnant women who are not taking advantage of the baths can still enjoy the Strøm’s facilities at a reduced price. We recommend that they discuss this with their doctor beforehand.

Yes, you can choose the therapist of your choice when booking online. The option will appear once you have selected the desired massage. If the desired therapist does not appear in the choices, please book by calling 1-877-761-2772.

Our nail treatments are done on natural nails (with or without nail polish) only.

No. If you would like a child massage, please reserve by calling 1-877-761-2772.

Yes, you can book a massage for two (in the same room) online. If the massage combination you are interested in is not available, please book by calling 1-877-761-2772.

To make the most of your appointment, we recommend you arrive 30 minutes early. This will give you enough time to fill out the health questionnaire before your massage or treatment.

The earlier the better! We advise you to book two weeks in advance to give you the best chance to get the time slot you want. During the high season, we recommend you book a month in advance.

The four-hand Swedish massage is not currently available, but we will update our website as the situation evolves. You may contact our customer service at 1-877-761-2772 for more information.

Yes, it is possible to get an insurance receipt from your massage therapist.

Massage therapy is not recommended for people with heart problems, hypertension, respiratory problems, angina or diabetes. For any other medical problem, make sure to get your doctor’s approval before booking. As for beauty treatments, some of our treatments use allergenic ingredients that may not be suitable for all skin types or for pregnant women. For more information regarding specific ingredients, you can ask our customer service department at 1-877-761-2772.

Tips are not included in the price of services and packages.

We leave it up to you to add an amount at your discretion.