Thermal experience: Reservations are made online. The reservation calendar is generally available one month in advance. If the desired date is not yet available in the reservation calendar, we advise you to come back at another time.
Massages and treatments: Reservations can be made online at any time or by telephone.
Packages: If you have a package that includes the thermal experience, select the time slot that suits you best.
If you have a package that includes a massage or treatment, simply book the services (massages and treatments) included in your package. When booking a massage or treatment, you don’t have to book your thermal experience, as your access is guaranteed, at an additional cost.
Restaurant: To make a reservation at the Nord restaurant, please follow the link in your booking confirmation email.
To make a reservation, a credit card is required, even if you have a gift card. No charges will be made upon reservation. No-show fees may apply. To see our cancellation policy, click here.

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To make a reservation, a credit card is required, even if you have a gift card (including WaySpa cards and other partners). You can use your gift card for any regular-priced service or product during your visit to the spa. No charges will be made upon reservation. No-show fees may apply.

Thermal experience: Booking is not mandatory, but recommended. It is always possible to access the thermal experience without a reservation when site traffic permits. Places without a reservation may be limited during busier periods.
Massages and treatments: Booking is strongly recommended. The earlier the better, but we advise you to book two weeks in advance to give yourself the best chance of getting the time slot you want. During high season, we recommend that you book a month in advance.
To book, click here.

You can join our waiting list. To register, please provide a telephone number* that allows you to receive and send text messages.

• As we allow our customers to use our facilities without a time limit, the waiting time cannot be estimated. Customers will be contacted as soon as possible on a first-come, first-served basis.
• When we are able to welcome you, we will send you a notification. You have 10 minutes to reply YES or NO to the message. Once you have replied, you have 30 minutes to come to the reception, where we will be delighted to welcome you.

*Please note that the telephone number used to send messages to customers does not allow a return call or text message.

The time slots are designed to welcome you at the right time. This explains why some hours are not available.

Reservation is non-refundable, non-changeable, non-transferable and non-cashable. Valid only on the date and time reserved at the time of online booking and indicated on the electronic confirmation.

• 48 hours or more before the appointment: free cancellation and modification
• Less than 48 hours before the appointment: 50% of the price will be charged to your credit card
• Less than 24 hours before the appointment: the total amount will be charged to your credit card

To cancel, please call: 1-877-761-2772.

Yes, this is normal. Our online booking system sends confirmation emails to each person in the group separately. You will therefore only see your personal booking information.

Thermal experience: The time slots have been set to ensure that you arrive at the right time. Please arrive at the time you have booked.

Massages and treatments: To make the most of your appointment, we recommend that you arrive 30 minutes early. This will give you time to complete the health questionnaire before your massage or treatment begins.

All our treatments are available online. 

Most of our massages are available online. If the massage you’re looking for isn’t on the list, you can make a reservation by calling 1-877-761-2772.

Yes, you can select the therapist of your choice when booking online. The option will appear once you have selected the desired massage.

No. Please note that an adult must accompany the child during the massage. If you would like a massage for a child, please make a reservation by calling 1-877-761-2772.

Yes, you can book a massage for two (in the same room) online. If the massage combination you are interested in is not available, please book by calling 1-877-761-2772.

Our nail treatments are done on natural nails (with or without nail polish) only.

Yes, if you have already booked the thermal experience, a massage or a treatment, you will find a link in the confirmation email for your spa services.

You can also make a reservation at the spa reception when you arrive, but we cannot guarantee availability at the desired time.