06 Jan. 2017
Present situation at the Strøm Mont-Saint-Hilaire
Dear friends of Strøm, customers, employees, and residents of Mont-St-Hilaire,
The reconstruction of the reception area and the massage and treatment section, that were located in the main building, will be done in 2017. The next steps include the planning, the construction and interior design. We are aiming to start the construction in the month of March. The architecture and interior design will preserve the essence of the Strøm Mont-Saint-Hilaire and its warm ambience.
In order to respect our customers, we would like to inform you of the following measures:
Your purchased gift certificates can be used as soon as the Strøm Mont-St-Hilaire reopens and can also be used at all times at the Strøm on Nuns’ Island and at the brand new Strøm in Sherbrooke. For your information, there is no expiration date on the gift certificates (their monetary value is valid for life).
Customers who have already made a reservation
Please call us at 514-761-2772 and we will do our best to accommodate you. Cancellations of appointments will be free of charge. It is also possible to move your appointments to the Strøm on Nuns’ Island or the Strøm in Sherbrooke. We would be happy to welcome you for your moment of relaxation at one or the other.
Rest assured that we are doing everything in our power to reopen as soon as possible in order to offer as always a high quality experience.
There are two choices available to the members of the Strøm Mont-Saint-Hilaire
Choice # 1: Transfer of the membership to the Strøm Nuns’ Island or Sherbrooke for the remaining duration of the membership. We also would like to offer you three additional months as compensation and for the inconvenience.
Choice # 2: The membership is put on hold as of December 26 for the duration of the constructions. At the reopening, the membership will be reinstated and you benefit from the remaining time of your membership plus we offer you three additional months free of charge as compensation and for the inconvenience.
Some employees were relocated to the Strøm Nuns’ Island or Sherbrooke. Training will take place during the reconstruction period in order to always offer an exceptional service that exceeds our customers’ expectations.
Safety measures of the Strøm spas
Safety measures are at the top of our priorities. We thoroughly carry out preventive maintenance on all our mechanical and electrical equipment to ensure that they meet the safety standards. The fire at Strøm Mont-Saint-Hilaire is the result of an isolated incident that is not related in any way to the noncompliance of the safety measures.
Thank you for your understanding, for your trust and your support.