Useful information ANSWERS TO YOUR QUESTIONS
Please find some practical information below, as well as the answers to the most frequently asked questions.
For additional questions or information, you can reach us at 1 877-761-2772 or email us at firstname.lastname@example.org.
The thermal experience is based on a relaxing cycle alternating hot and cold. For starters, you relax the muscles in the whirlpool hot tubs. Then there is the elimination of toxins by going to a heated sauna followed by a dip in an ice cold bath. Finally, the cycle ends with a period of relaxation. Within hours, the thermal experience can reduce stress and revitalize the body and mind. In addition to eliminating toxins and relaxing the muscles, it improves sleep quality and strengthens the immune system.
The thermal experience does not require a reservation and is available from opening to closing of the spa.
Strøm provides each customer a bathrobe, one towel (that can be exchanged during the day) and a locker. In the locker room, Strøm offers shampoo, conditioner, shower gel, hair dryers, body lotion, cotton pads and plastic bags for wet swimsuits. It is also possible to obtain a water bottle ($ 2). Also, you can purchase some missing effects such as a hair brush and hair elastics or sunscreen at the reception.
Strøm does not provide water bottles, but there are fountains on the site where you can fill up your own water bottle.
You have to bring your bathing suit, and it is recommended that you also bring beach sandals.
Silence is required in the saunas, Turkish bath, hot baths and rest areas, but you are allowed to speak in a low voice in the bistro area.
No food from the outside is permitted on the site. Our healthy menus are varied and carefully developed, and we also offer vegetarian, vegan and gluten free options.
Rain or shine, Strøm remains open. However, for safety issues, the baths are closed when there is a thunderstorm.
What is being done in case of rain, very cold temperatures in winter or during heat waves in summer?
In case of rain, you should bring a spare bath robe. During very cold weather, it is suggested to wear a hat in the baths to keep as much heat in your body as possible. And during heat waves, it is recommended to drink regularly and apply an appropriate sunscreen.
The minimum age for the thermal experience is 16 years.
The thermal experience is not recommended for pregnant women, it is best to seek medical advice.
If a group of friends want to enjoy the thermal experience and a pregnant woman wants to accompany them, is it possible for her to have free access to the site?
Pregnant women can enjoy the facilities of Strøm, even if they do not go in the saunas, Turkish bath and hot baths, but there is no discount on the price they pay.
Massage and Treatments
At the time of booking, a credit card number is required as a safety measure. Cancelling less than 48 hours prior to the appointment will result in a 50% charge on your credit card. Cancelling or modifying less than 24 hours prior to the appointment will result in a 100% charge on your credit card. The reservation of a massage or treatment does not include the thermal experience. If you add the thermal experience to your massage or treatment, you have priority access. To cancel, please contact us at the following telephone number: 1 (877) 761-2772.it card.
The massage will be equally effective, regardless of when you will enjoy it. But it is recommended to relax in the hot tub baths for about fifteen minutes before a massage.
It is possible to make an appointment for a massage that day, but it is best done in advance to ensure availability of massage therapists.
Yes, all massage therapists at Strom issue receipts for your insurance.
Frequently asked questions
Yes, we have a parking lot, and it’s free.
Yes, we accept WaySpa gift cards.
Gift cards that were purchased do keep their cash value for life, according to the Law on consumer protection. The only gift cards with an expiration date are those that have been an exchange of services, in which case, you must contact the customer service of Strøm Spa, at 1 (877) 761-2772.
STRØM SPA NUNS’ ISLAND
From December 14 to January 7, we are open from 9 am to 10 pm. (thermal experience, massages and treatments)
STRØM SPA MONT-SAINT-HILAIRE
Reopening Spring 2018
STRØM SPA SHERBROOKE
From December 14 to January 7, we are open from 10 am to 10 pm.
Christmas Holiday (high season) : December 14th 2017 to January 4th 2018
Valentine’s Day : February 14th 2018
March Break : February 26th to March 8th 2018
Easter Monday : April 2nd 2018
Victoria Day : May 21st 2018
Summer (high season) : July 12th to September 6th 2018
Thanksgiving Day : October 8th 2018