Useful information ANSWERS TO YOUR QUESTIONS

Please find some practical information below, as well as the answers to the most frequently asked questions.

For additional questions or information, you can reach us at 1 877-761-2772 or email us at info@nullstromspa.com.

 

Thermal experience

What is the thermal experience?

The thermal experience is based on a relaxing cycle alternating hot and cold. For starters, you relax the muscles in the whirlpool hot tubs. Then there is the elimination of toxins by going to a heated sauna followed by a dip in an ice cold bath. Finally, the cycle ends with a period of relaxation. Within hours, the thermal experience can reduce stress and revitalize the body and mind. In addition to eliminating toxins and relaxing the muscles, it improves sleep quality and strengthens the immune system.

Is it necessary to make an appointment for the thermal experience?

The thermal experience does not require a reservation and is available from opening to closing of the spa.

What is provided by Strøm with an entrance to the thermal experience?

Strøm provides each customer a bathrobe, two towels (that can be exchanged during the day) and a locker. In the locker room, Strøm offers shampoo, conditioner, shower gel, hair dryers, body lotion, cotton pads and plastic bags for wet swimsuits. It is also possible to obtain a water bottle ($ 2). Also, you can purchase some missing effects such as a hair brush and hair elastics or sunscreen at the reception.

Is the water bottle provided?

Strøm does not provide water bottles, but there are fountains on the site where you can fill up your own water bottle.

What should I bring?

You have to bring your bathing suit, and it is recommended that you also bring beach sandals.

Is it possible to talk on the site?

Silence is required in the saunas, Turkish bath, hot baths and rest areas, but you are allowed to speak in a low voice in the bistro area.

Is it possible to bring my own lunch?

No food from the outside is permitted on the site. Our healthy menus are varied and carefully developed, and we also offer vegetarian, vegan and gluten free options.

Does the spa stay open even when it rains?

Rain or shine, Strøm remains open. However, for safety issues, the baths are closed when there is a thunderstorm.

What is being done in case of rain, very cold temperatures in winter or during heat waves in summer?

In case of rain, you should bring a spare bath robe. During very cold weather, it is suggested to wear a hat in the baths to keep as much heat in your body as possible. And during heat waves, it is recommended to drink regularly and apply an appropriate sunscreen.

What is the minimum age for the thermal experience?

The minimum age for the thermal experience is 16 years.

Can a pregnant woman enjoy the thermal experience?

The thermal experience is not recommended for pregnant women, it is best to seek medical advice.

If a group of friends want to enjoy the thermal experience and a pregnant woman wants to accompany them, is it possible for her to have free access to the site?

Pregnant women can enjoy the facilities of Strøm, even if they do not go in the saunas, Turkish bath and hot baths, but there is no discount on the price they pay.

 

Massage and Treatments

What is the cancellation policy of a massage or a spa treatment?

At the time of booking, a credit card number is required. No cancellations or changes can be made within 48 hours of the appointment. Less than 48 hours, the cancellation of a massage or a treatment will result in a 50% charge on your credit card. Same day cancellations or modifications will result in a 100% charge on your credit card.

Is it better to have a massage before, during or after the thermal experience?

The massage will be equally effective, regardless of when you will enjoy it. But it is recommended to relax in the hot tub baths for about fifteen minutes before a massage.

Is it possible to book massages on site?

It is possible to make an appointment for a massage that day, but it is best done in advance to ensure availability of massage therapists.

Do the massage therapists issue insurance receipts?

Yes, all massage therapists at Strom issue receipts for your insurance.

 

Frequently asked questions

Is there parking available?

Yes, we have a parking lot, and it’s free.

Do we take WaySpa gift certificates?

Yes, we accept WaySpa gift certificates at Strøm Nuns’ Island and at Mont-Saint-Hilaire.

Do gift certificates have an expiration date?

Gift certificates that were purchased do keep their cash value for life, according to the Law on consumer protection. The only gift certificates with an expiration date are those that have been an exchange of services, in which case, you must contact the customer service of Strøm Spa, at 514 761-2772.

What is the Holiday schedule?

 STRØM SPA NUNS’ ISLAND

We are open from 10 a.m. to 10 p.m.
Except:
December 24: open from 10 a.m. to 5 p.m.
December 25: closed
December 31: open from 10 a.m. to 5 p.m.
January 1: open from 12 p.m. to 10 p.m.

 STRØM SPA MONT-SAINT-HILAIRE

We are open from 10 a.m. to 10 p.m.
Except:
December 24: open from 10 a.m. to 5 p.m.
December 25: closed
December 31: open from 10 a.m. to 5 p.m.
January 1: open from 12 p.m. to 10 p.m.

 STRØM SPA SHERBROOKE

We are open from 10 a.m. to 10 p.m.
Except:
December 24: open from 10 a.m. to 5 p.m.
December 25: closed
December 31: open from 10 a.m. to 5 p.m.
January 1: open from 12 p.m. to 10 p.m.

What is the Holidays and high seasons schedule?

Christmas Holiday (high season) : December 15th 2015 to January 5th 2017

Valentine’s Day : February 14th 2017

March Break : February 27th to March 10th 2017

Easter Monday : April 17th 2017

Victoria Day : May 22th 2017

Summer (high season) : July 13th to August 31st 2017

Labor Day : September 4th 2017

Thanksgiving Day : October 9th 2017

 

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