Useful information ANSWERS TO YOUR QUESTIONS

Please find some practical information below, as well as the answers to the most frequently asked questions.

For additional questions or information, you can reach us at 1 877-761-2772 or email us at info@nullstromspa.com.

 

Thermal experience

What is the thermal experience?

The thermal experience is based on a relaxing cycle alternating hot and cold. For starters, you relax the muscles in the whirlpool hot tubs. Then there is the elimination of toxins by going to a heated sauna followed by a dip in an ice cold bath. Finally, the cycle ends with a period of relaxation. Within hours, the thermal experience can reduce stress and revitalize the body and mind. In addition to eliminating toxins and relaxing the muscles, it improves sleep quality and strengthens the immune system.

Is it necessary to make an appointment for the thermal experience?

The thermal experience does not require a reservation and is available from opening to closing of the spa.

What is provided by Strøm with an entrance to the thermal experience?

Strøm provides each customer a bathrobe, one towel (that can be exchanged during the day) and a locker. In the locker room, Strøm offers shampoo, conditioner, shower gel, hair dryers, body lotion, cotton pads and plastic bags for wet swimsuits. It is also possible to obtain a water bottle ($ 2,50). Also, you can purchase some missing effects such as a hair brush and hair elastics or sunscreen at the reception.

Is the water bottle provided?

Strøm does not provide water bottles, but there are fountains on the site where you can fill up your own water bottle.

What should I bring?

You have to bring your bathing suit, and it is recommended that you also bring beach sandals.

Is it possible to talk on the site?

Silence is required in the saunas, Turkish bath, hot baths and rest areas, but you are allowed to speak in a low voice in the bistro area.

Is it possible to bring my own lunch?

No food from the outside is permitted on the site. Our healthy menus are varied and carefully developed, and we also offer vegetarian, vegan and gluten free options.

Does the spa stay open even when it rains?

Rain or shine, Strøm remains open. However, for safety issues, the baths are closed when there is a thunderstorm.

What is being done in case of rain, very cold temperatures in winter or during heat waves in summer?

In case of rain, you should bring a spare bath robe. During very cold weather, it is suggested to wear a hat in the baths to keep as much heat in your body as possible. And during heat waves, it is recommended to drink regularly and apply an appropriate sunscreen.

What is the minimum age for the thermal experience?

The minimum age for the thermal experience is 16 years.

Can a pregnant woman enjoy the thermal experience?

The thermal experience is not recommended for pregnant women, it is best to seek medical advice. However, it is possible for a pregnant woman to enjoy our installations at a discounted price.

If a group of friends want to enjoy the thermal experience and a pregnant woman wants to accompany them, is it possible for her to have free access to the site?

Pregnant women can enjoy the facilities of Strøm at a discounted price when they don’t do the thermal experience.

 

Massage and Treatments

What is the cancellation policy of a massage or a spa treatment?

At the time of booking, a credit card number is required as a safety measure. Cancelling less than 48 hours prior to the appointment will result in a 50% charge on your credit card. Cancelling or modifying less than 24 hours prior to the appointment will result in a 100% charge on your credit card. The reservation of a massage or treatment does not include the thermal experience. If you add the thermal experience to your massage or treatment, you have priority access. To cancel, please contact us at the following telephone number: 1 (877) 761-2772.it card.

Is it better to have a massage before, during or after the thermal experience?

The massage will be equally effective, regardless of when you will enjoy it. But it is recommended to relax in the hot tub baths for about fifteen minutes before a massage.

Is it possible to book massages on site?

It is possible to make an appointment for a massage that day, but it is best done in advance to ensure availability of massage therapists.

Do the massage therapists issue insurance receipts?

Yes, all massage therapists at Strom issue receipts for your insurance.

 

Frequently asked questions

Is there parking available?

Yes, we have a parking lot, and it’s free.

Do we take WaySpa gift cards?

Yes, we accept WaySpa gift cards.

Do gift cards have an expiration date?

Gift cards that were purchased do keep their cash value for life, according to the Law on consumer protection. The only gift cards with an expiration date are those that have been an exchange of services, in which case, you must contact the customer service of Strøm Spa, at 1 (877) 761-2772.

What is the Holiday schedule?

 STRØM SPA NUNS’ ISLAND

From December 14 to January 7, we are open from 9 am to 10 pm. (thermal experience, massages and treatments)
Except:
December 24: closing at 5 pm
December 25: closed
December 31: closing at 5 pm
January 1: open from 12 pm to 10 pm

 STRØM SPA MONT-SAINT-HILAIRE

From December 14 to January 7, we are open from 9 am to 10 pm. (thermal experience, massages and treatments)
Except:
December 24: closing at 5 pm
December 25: closed
December 31: closing at 5 pm
January 1: open from 12 pm to 10 pm

 STRØM SPA SHERBROOKE

From December 14 to January 7, we are open from 10 am to 10 pm.
Except:
December 24: closing at 5 pm
December 25: closed
December 31: closing at 5 pm
January 1: open from 12 pm to 10 pm

STRØM SPA OLD QUEBEC

From December 14 to January 7, we are open from 9 am to 10 pm. (thermal experience, massages and treatments)
Except:
December 24: closing at 5 pm
December 25: closed
December 31: closing at 5 pm
January 1: open from 12 pm to 10 pm

What is the Holidays and high seasons schedule?

Summer high season: July 12th to September 6th 2018

Thanksgiving: October 8th 2018

Christmas Holiday high season: December 17th 2018 to January 10th 2019

Valentine’s Day: February 14th 2019

March Break: March 4th to 14th 2019

Easter Monday: April 22nd 2019

Victoria Day: May 20th 2019

St-Jean-Baptiste: June 24th 2019

Canada Day: July 1st 2019

Summer high season: July 15th to September 12th 2019

Thanksgiving: October 14th 2019

Christmas Holiday high season: December 16th 2019 to January 9th 2020

 

All rights reserved © 2018 Strøm spa nordique

Facebook Twitter