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Update of services offered

Massage therapy and beauty treatments remain available in all our locations upon reservation by phone at 1-877-761-2772.

You can enjoy some of our enchanting sites’ relaxation areas for free with a massage or treatment. Please note that the saunas, steam baths and whirlpools as well as the dining rooms of our 4 locations are temporarily closed following the most recent decree of the Quebec government. We will communicate the date of reopening of these facilities as soon as the directives allow it.

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Update of services offered

Massage therapy and beauty treatments remain available in all our locations upon reservation by phone at 1-877-761-2772.

You can enjoy some of our enchanting sites’ relaxation areas for free with a massage or treatment. Please note that the saunas, steam baths and whirlpools as well as the dining rooms of our 4 locations are temporarily closed following the most recent decree of the Quebec government. We will communicate the date of reopening of these facilities as soon as the directives allow it.

Strøm Nordic spa’s

commitment towards the Covid-19 situation

” Your health and well-being are at the heart of our mission. In order to continue to offer you a wellness experience that meets the highest standards of quality and safety, we have put in place a series of protocols and measures to protect your health and that of our employees and massage therapists. These measures comply with all public health and CNESST directives. ”

– Guillaume Lemoine, President of  Strøm Nordic Spa

Learn more

New procedures

An adapted customer experience

Here are the measures we ask you to respect in order to have an enjoyable and safe wellness experience for all.

  • BOOKING

    We recommend that you reserve your treatment or massage in advance to ensure availability by contacting customer service at 1 844 363-6742. It is not necessary to make a reservation for the thermal experience. If you are experiencing symptoms or are likely to have been exposed to Covid-19, we ask that you reschedule your visit at a later time, as recommended by public health.

  • ARRIVAL

    You should arrive 30 minutes before your appointment time, so that you can take full advantage of your treatment and as the new procedures that have been put in place require a little more time than usual.

  • HEALTH QUESTIONNAIRE

    You will have to answer a health questionnaire before you can enter our facilities. If you are experiencing symptoms, have travelled out of the country or are likely to have been exposed to Covid-19 in the last 14 days, unfortunately we will have to ask you to reschedule your visit at a later time, for the health and safety of all.

  • HAND WASHING

    Hand washing is mandatory at the entrance and exit of the spa, as well as before and after your treatment. Disinfection stations will be available throughout the site.

  • SOCIAL DISTANCING

    The social distance of 2 metres must be respected everywhere on the site, except for the treatment rooms, where additional measures have been taken. In some locations, signs and ground signage to direct traffic have been installed to facilitate distancing.

  • MANDATORY SHOWER

    Before accessing the pools and baths, a passage through the locker rooms and a shower will be mandatory for all.Your personal belongings must be left in the locker that will be assigned to you, where a clean towel and bathrobe will be waiting for you on arrival.

  • REMOVAL OF WATER FOUNTAINS AND COMMON OBJECTS

    As the water fountains are currently closed, you can buy a bottle of water at the reception desk or bring your own already filled bottle with you to the site. Common and shared items such as hair dryer, cotton pads and mouthwash have also been removed from the locker rooms. It is permitted to bring your own personal hair dryer.

  • MASK

    Wearing a mask is mandatory during all massages and treatments, with the exception of face treatments, as well as when travelling within our establishments. We invite you to bring your own mask.

  • METHOD OF PAYMENT

    We ask you to pay by debit, credit or gift card only. Cash is not accepted until further notice.

Adapted protocol

New measures have been implemented

Here are the measures we have adopted for your safety and well-being

  • MAXIMAL CAPACITY

    The maximum number of clients admitted on site, but also in certain restricted areas such as locker rooms, is limited in order to make social distancing possible.

  • RISK ASSESSMENT QUESTIONNAIRE

    A daily Covid-19 risk assessment questionnaire for all employees, massage therapists and clients has been put in place as well as protocols as recommended by public health and CNESST.

  • DISINFECTION

    The frequency of cleaning and disinfection of all surfaces, goods and areas of high traffic has been increased. Care equipment and treatment rooms are rigorously disinfected between each customer, as well as keys, bracelets, padlocks and lockers.

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    BODY PROTECTION

    All employees in contact with customers wear masks at all times. Our employees and massage therapists providing care wear a mask as well as an eye protection. Protective walls have also been installed at the cash registers and at various key locations.

  • HAND WASHING

    Our employees follow a strict handwashing protocol; employees and massage therapists giving the treatments wash their hands before and after every treatment.

  • CHECK-UP

    The usual check-up will be done verbally with your massage therapist or esthetician before your treatment in order to limit contact with shared objects.

  • COMMITMENT

    We are committed to following and respecting all recommendations and regulations issued by public health.

We are aware that the application of preventive measures could cause delays throughout your visit. We thank you for your understanding and your valuable support during this exceptional period. If you have any concerns, questions or comments about your experience, please do not hesitate to communicate them to one of our team members, who remain at your entire disposal.

Thank you for your continued trust. We look forward to seeing you!

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FAQ

  • Are the facilities, treatments and massages offered at Strøm available again?

    For all of our facilities, massage therapy and beauty treatments are still available. The complete thermal experience is currently closed, but some of the relaxation areas of our enchanting sites are accessible to you for free with the purchase of a massage or a beauty treatment. Please note that the saunas, steam baths and whirlpools as well as the dining rooms are temporarily closed.

  • What are the main measures in place to ensure health and customer safety?

    Strøm Nordic Spa is committed to respecting and enforcing all the measures and instructions issued by the Institut national de santé publique du Québec which are integrated into our response plan for Covid-19.

    More specifically, these measures target five key areas:

    • Site improvement measures
    • Adherence to physical distancing measures
    • Implementation and application of strict hygiene measures
    • Application of respiratory etiquette
    • Provision of protective equipment
  • What specific measures are applied for Strøm's employees and massage therapists?

    Employees and massage therapists must complete a daily risk assessment questionnaire for Covid-19 and must follow isolation protocols, if applicable, as recommended by public health and CNESST.

    All employees in contact with the clientele must wear a mask at all times. Our employees and massage therapists providing care wear masks and eye protection.

    Our employees follow a strict handwashing protocol; for employees providing care, hands are washed before and after each treatment.

  • Is it possible to come directly to the spa to get a massage or a treatment the same day?

    We recommend that you reserve your treatment or massage in advance to ensure availability by contacting customer service at 1-877-761-2772. If possible, we will be happy to accommodate same-day reservation requests on site, but we cannot guarantee availability.

  • What should I do if I have symptoms or if I may have been exposed to Covid-19 and have already booked a treatment or massage?

    If you are experiencing symptoms or are likely to have been exposed to Covid-19, we ask that you reschedule your reservation, at no charge, at a later time, for the health and safety of all and in accordance with public health recommendations. You may call customer service at 1-877-761-2772 to reschedule your appointment.

  • Are all the facilities related to the thermal experience currently accessible?

    For all of our locations, these facilities are temporarily closed according to the measures announced by public health. We will communicate the date of reopening of these facilities as soon as the directives allow it.

  • We haven't answered all your questions?

    Please do not hesitate to contact us.

    Please refer to the Public Health Agency of Canada website for the latest information and advice on Covid-19.